Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great support
on March 31, 2026
Posted by: catalyste
from CO
I needed a question answered. Carolyn, the woman who assisted me regarding tax forms was friendly, knowledgeable and professional. If all your assistants are half as knowledgeable, you succeed. thanks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Go TurbowTax
on March 31, 2026
Posted by: Michael6872
from Florida
used for over 10 years in a row. always found TurboTax to be easy touse, complete in it's format and always accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
go desktop version
on March 31, 2026
Posted by: simplythetaxcode
from CA
This is the first time I used the online version. OMG it is buggy, I had to re-enter info over and over again, if I stepped away to take a break it would lose the info I had just entered. So I had to work nonstop for ~5 hours. Maybe it is OK for folks who have one source of income, but I have a pension, a side gig, investments, etc. Somehow it duplicated 1099-MISC forms, resulting in way too much income. Lucky I caught the error before filing. Next year I will pay extra for the desktop (download) version just like I did for the previous 19 or so years. The web and cloud is not the answer to everything....
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
My Return Seemed More Complex Than Last Year
on March 31, 2026
Posted by: Ramsteiner57
from FL
It seemed this year's return was much more complicated than last years. but that may have been because I started Social Security among other life situations. Also, last year you provided one state return along with the Federal return, but this year the state return was an additional $59, so I opted to file the state return outside of Turbo Tax.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Preview Feature Neded
on March 31, 2026
Posted by: SelfFilingCouple
from CA, California
Make this easier to preview before filing. I had a CPA review my self-filing documents and there was no easy way for me to show them how I filled out everything so far. The price point is also expensive for federal returns and CPAs are now charging a comparable fee to file it for you. I may consider going with a CPA in the future based on the rates.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Useful
on March 31, 2026
Posted by: GregXXXX
from Arizona
I decided to try and do my taxes without a tax advisor after many years away from using Turbo Tax. The product has greatly improved and I found the help functions very helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on March 31, 2026
Posted by: MMooDBoo
from MA
Took longer than the tracker told us it would, but was pretty self-explanatory and helped us understand deductions we didn't know about
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never again
on March 31, 2026
Posted by: StephenB11
from New Hampshire
I have used Turbotax for a decade and this will be my last year using it. It felt like I was fighting ancient software just to do basic things. It bugged and imported invalid numbers for some forms and forced me to spend an entire hour (literally) manually checking boxes due to capital gains.
Even just typing this review and it's riddled with bugs, forcing me to re-type words over and over.
Even just typing this review and it's riddled with bugs, forcing me to re-type words over and over.
Written by a customer while visiting turbotax.intuit.com