Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax Online - Easy to use
on March 31, 2026
Posted by: TAS100
from CA
This is my first time using the on line version so it too some time to get used to using it. I did like that the on line version also has a phone app. I did end up paying more for this one than pervious years for the desktop version.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 31, 2026
Posted by: GK26
from TX
turbotax is good but feels better it prompts with suggestions better
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 31, 2026
Posted by: NoThankYou0101
from New York
Super easy experience. Very easy to file and helps identify what you need to do to get more back
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not great
on March 31, 2026
Posted by: rpm33
from WI
Takes three times as long as expected, can't fill the forms correctly, and adds surprise charges at the end. What fun!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Practical
on March 31, 2026
Posted by: no nickname for me 4
from TN
Good so far. We have used before, will use again Next year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like desktop version better.
on March 31, 2026
Posted by: TGri
from Texas
Close to the desktop version except I hate getting logged out every time I get distracted and having to log back in only to have the part I just completed start over.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Comment on the 2 versions
on March 31, 2026
Posted by: MikeOakley
from NV
Did not like the online version, still happy with the desktop PC version
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is good but used to be better
on March 31, 2026
Posted by: violet flower
from florida
Used to be better years before when you can review the IRS forms as you input the information. It feels better when you can see what you're doing, as you're filling the forms out.
Written by a customer while visiting turbotax.intuit.com