Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Had to adjust to online from desktop
on March 31, 2026
Posted by: Upside Down
from Illinois
First time doing the online after using desktop for many years. Change is hard. Grateful I checked because I thought that I had electronically filed and then went back to the dashboard and was confused why it was telling me to pick up where I left off. So I did and am very pleased because I may not have checked until the 15th to find that the returns had not been filed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax online is almost as good as the disc
on March 31, 2026
Posted by: TLR 1955
from Al
Using Turbotax online is not as intuitive as the past disc versions, but it was still not terribly difficult.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Constant upsales
on March 31, 2026
Posted by: dannokablammo
from minnesota
Constantly trying to get you to sign up for extra features and in some cases in a misleading way placing options that cost an additional fee at the top with the free options being at the bottom.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome !!
on March 31, 2026
Posted by: SatyaKo
from Dallas,TX
It's very Compatible with good features and nice interface
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Probably my last year using TurboTax
on March 31, 2026
Posted by: DDres
from New York
As a 20+ year user of TurboTax on my PC, I've been forced to use the online version that is not as cleanly organized, more expensive and doesn't include my State filing. Plus, I can't use Deluxe for Schedule D anymore so the price is even more. This cost me 4 times what I normally pay for TT and I had to get it done before 3/31 to avoid paying even more! VERY DISAPPOINTING TO A LONGTIME LOYAL USER
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I would use again
on March 31, 2026
Posted by: RE Race
from New Mexico
Some responses were unclear and did not help my understanding or answer my question.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very thorough
on March 31, 2026
Posted by: Climber47
from California
The more years that I use TurboTax, the easier and faster my tax return goes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointment
on March 31, 2026
Posted by: Annonya
from Missouri
This is the worst experience I have had with TurboTax and I have been using it for years. I chose to purchase the Premier and then was invited to do the On-line version for Free--what a mistake. The format was quite confusing. I could not navigate to where I wanted to go. After 8 hours and barely 1/2 way through the Federal taxes, of what it said would take a total of 1 hour 45 minutes to complete my taxes, I gave up and wen to the Desktop version. This turned out to be futile. I spent days (multiple hours 15?) trying to get through it. It kept me going in circles and refusing to let me submit my completed forms due to "errors", though would not allow me to fix the errors or help me to do so. I googled on-line support and finally called for support. The woman who answered was helpful to get me started on another 6 hours of work. I did all of the detailed box checking (over 115 entries/columns needed checking, which I had already done twice before, as it continued to not work, with ultimately 7 buttons to push and 4 columns to look at as I did so). I tried cache cleansing as well. I had to go back to the on-line version to try and fix it through the same methods, and it finally worked enough that I could finish my taxes, though not before I had to continue through the on-line version (the Desktop version did not upload from the on-line version, though I was promised it would do so), spending more time redoing and finishing up my taxes. It was a grueling, frustrating experience. I don't believe I will use TurboTax ever again. How disappointing. I just spun in circles with refusals to proceed and no direction as to how to fix the situation. I feel TurboTax has turned into a strong marketing tool for Intuit and I resent that.
Written by a customer while visiting turbotax.intuit.com