Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax seems to be accurate
on March 31, 2026
Posted by: Don427
from Michigan
TurboTax seems to be accurate and covers all unusual tax situations.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No to TurboTax 2025
on March 31, 2026
Posted by: Arkiddingme
from Washington, DC
I have been using TurboTax for years. This was the most difficult and challenging year that I have used TurboTax. The software created issues in importing information from 2024 and my bank account; I spent way too much time deleting and correcting wrong information. The software would not read PDFs when I uploaded them. The live chat with a tax expert was cumbersome and difficult to use. The program showed that I was owed a federal refund and then changed the refund to money that I owed as I was doing the state section. Even typing my review here is challenging - the system glitches and does not show what I type. I had to type this review in Microsoft Word and paste it. I am extremely disappointed with the TurboTax software this year. I cannot recommend TurboTax after this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never use Turbotax
on March 31, 2026
Posted by: Anonymous
from Florida, FL
You didn't let me change my payment method and forced me to pay a $16 transaction fee. This was AFTER charging me $103 for your "services." You people are scumbags and thieves.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs some work.
on March 31, 2026
Posted by: E2718
from California
After selecting the Standard Deduction, TurboTax never ask about our Estimated Tax Payments. I had to use help to eventually find out how to enter our payments.
Also, had a very difficult time finding & selecting the Deluxe package which showed a price of $119. I ended up being charged $129. Not very happy about the switch, but wanted to get finished. State was supposed to be $64 & it dropped to $59. Not sure why pricing options can't be up front & much simpler. Thank you.
Also, had a very difficult time finding & selecting the Deluxe package which showed a price of $119. I ended up being charged $129. Not very happy about the switch, but wanted to get finished. State was supposed to be $64 & it dropped to $59. Not sure why pricing options can't be up front & much simpler. Thank you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worked better this year than in past
on March 31, 2026
Posted by: Edjoe 49
from 801 Sheridan Road
Have used for a number of years--first time on line as I used desk top before
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax was so easy
on March 31, 2026
Posted by: Relieved Old Guy
from Texas
It was very easy to for me to follow along. I really liked it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is just as good as always...thank you!
on March 31, 2026
Posted by: CRMTEXAS
from Texas
I've used TT for several years and I was a little worried about this year because of some of the different updates...but TT saved the day as usual. Awesome as usual!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on March 31, 2026
Posted by: dpb1956
from TX
The entire process was very slick. I did none of the extra things I had to do with another service.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com