Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,551 Reviews)
Rating breakdown 49,551 reviews
5 Stars
36,123
4 Stars
6,005
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax is OK!
on March 31, 2026
Posted by: BugBuddy
from Tennessee
More difficult for a senior this year than previous years?
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
has become too expensive
on March 31, 2026
Posted by: cece6665425365
from ga
have been using it for many years. its relatively easy, doesn't always answer the questions thoroughly, but usually directs me to IRS publication which sometimes can be helpful. I feel that it used to be more helpful, and genuinely suspect that it isn't anymore in an effort to get customers to accept the expert help upcharge. which is ridiculous, since the basic cost is not getting rather extravagant.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Surprised how easy it was to file
on March 31, 2026
Posted by: Willis21
from Massachusetts
The program was easy to use. The questions and prompts we very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Product did well
on March 31, 2026
Posted by: Baron57066
from MS
Product did well and I will use in the future. Long time customer
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great!
on March 31, 2026
Posted by: dong101
from Seattle, WA
I like turbotax. It is straight forward. The using experience is smooth.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on March 31, 2026
Posted by: MHBW79
from WI
It took me longer than anticipated, but I actually managed to complete my tax return in one day!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is recommended highly
on March 31, 2026
Posted by: XiaoBaoBei
from CALIFORNIA
worked well fully explanable directions and help boxes
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!!!!
on March 31, 2026
Posted by: Shayboogie62
from Maryland, MD
Turbo tax is an excellent tool for preparing your taxes. Step by step instructions and assistance if needed.
Written by a customer while visiting turbotax.intuit.com