Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax sucks
on March 31, 2026
Posted by: Eddie2702
from Florida
Trying to upsell you with easy to click popups throughout the whole process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 31, 2026
Posted by: Mike B0
from California
I find it frustrating to go through your questionnaire asking repetitive questions. It's a time suck. Let me pay early so I can edit inside the tax forms. Also, fix the apply my refund to allow a percentage or a dollar amount. Every adjustment to the return makes me go back into that form. Make it easier to navigate. Also, you're getting to be too expensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scammers
on March 31, 2026
Posted by: winnt64
from Florida
Abhorrent that they charge incapacitated, Medicaid patients.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too many bugs
on March 31, 2026
Posted by: RCR63
from SC
Too many bugs. Asked me to add info to a form, but my entry wouldn't update the form, so endless error loop. Had to delete the form to get rid of the error loop so I could file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use and accurate
on March 31, 2026
Posted by: HM61
from Virginia
Easy to use, the auto transfer from submitted documents makes submitting information faster and more accurate.
The "File now, pay later" page is a little misleading; I did not realize that I should select the "Other options" tab if I did not want this payment plan. Fortunately realized my mistake and corrected my error.
The "File now, pay later" page is a little misleading; I did not realize that I should select the "Other options" tab if I did not want this payment plan. Fortunately realized my mistake and corrected my error.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating
on March 31, 2026
Posted by: BBEENN
from CO Colorado
You constantly try to make it hard for someone to NOT upgrade It is sneaky!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is OK!
on March 31, 2026
Posted by: BugBuddy
from Tennessee
More difficult for a senior this year than previous years?
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
has become too expensive
on March 31, 2026
Posted by: cece6665425365
from ga
have been using it for many years. its relatively easy, doesn't always answer the questions thoroughly, but usually directs me to IRS publication which sometimes can be helpful. I feel that it used to be more helpful, and genuinely suspect that it isn't anymore in an effort to get customers to accept the expert help upcharge. which is ridiculous, since the basic cost is not getting rather extravagant.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com