Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,551 Reviews)
Rating breakdown 49,551 reviews
5 Stars
36,123
4 Stars
6,005
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
too expensive
on March 31, 2026
Posted by: dsssss
from kentucky
too expensive for me doing everything myself! Paying $188, I could have gone and had my taxes done for me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes 2025
on March 31, 2026
Posted by: over charged disabled guy
from New Mexico
Charging a disabled person on a fixed income $188.00 for a very basic tax return is disgusting.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax sucks
on March 31, 2026
Posted by: Eddie2702
from Florida
Trying to upsell you with easy to click popups throughout the whole process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on March 31, 2026
Posted by: Mike B0
from California
I find it frustrating to go through your questionnaire asking repetitive questions. It's a time suck. Let me pay early so I can edit inside the tax forms. Also, fix the apply my refund to allow a percentage or a dollar amount. Every adjustment to the return makes me go back into that form. Make it easier to navigate. Also, you're getting to be too expensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scammers
on March 31, 2026
Posted by: winnt64
from Florida
Abhorrent that they charge incapacitated, Medicaid patients.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too many bugs
on March 31, 2026
Posted by: RCR63
from SC
Too many bugs. Asked me to add info to a form, but my entry wouldn't update the form, so endless error loop. Had to delete the form to get rid of the error loop so I could file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use and accurate
on March 31, 2026
Posted by: HM61
from Virginia
Easy to use, the auto transfer from submitted documents makes submitting information faster and more accurate.
The "File now, pay later" page is a little misleading; I did not realize that I should select the "Other options" tab if I did not want this payment plan. Fortunately realized my mistake and corrected my error.
The "File now, pay later" page is a little misleading; I did not realize that I should select the "Other options" tab if I did not want this payment plan. Fortunately realized my mistake and corrected my error.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating
on March 31, 2026
Posted by: BBEENN
from CO Colorado
You constantly try to make it hard for someone to NOT upgrade It is sneaky!
Written by a customer while visiting turbotax.intuit.com