Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Too much hard sell
on March 31, 2026
Posted by: BP Review
from OH
The upselling is intrusive and annoying. This year I seriously contemplated not bothering with Turbotax. They make it very difficult and obscure to decline premium add-ons. It is also difficult to find features that are not completed during the dialog. I had a hard time entering estimated tax paid.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on March 31, 2026
Posted by: MRama
from CA
Support staff knowledgeble and helpfull. Product features are easy once you get used to it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on March 31, 2026
Posted by: JBH202627
from Arkansas
TurboTax is always a very helpful tool in filing my taxes. I plan on using it again next year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
amazing
on March 31, 2026
Posted by: Kia cat
from NC
helpful and easy flowing made doing taxes not as painful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Went well!!
on March 31, 2026
Posted by: rwb001
from MT
Everything went as expected. Not tech saavy but it guided me well.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax isn't what it used to be
on March 31, 2026
Posted by: Anonymous
from CA
Difficult to get clear information, difficult to edit. It gets worse every year
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Takes awhile for Beginners
on March 31, 2026
Posted by: Rey02
from CA
Im a 65-year old beginner user of TurboTax. It took me 15-1/2 hours of face time with the program to finish my federal return and state returns. I have to search for info on my previous returns. Also, I had to look up outside of TurboTax guide on several tax info related to my federal return.
I am also a military retiree. The information on a specific box of my 1099-R that TurboTax program was located on a different box of my 1099-R; state witholding tax, etc.
I am also a military retiree. The information on a specific box of my 1099-R that TurboTax program was located on a different box of my 1099-R; state witholding tax, etc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Is "Fair" also too expensive
on March 31, 2026
Posted by: Josephill
from MI
Had too many "Aw Snap"s requiring re-entry of info. Also problems getting info from Raymond James. Should have been able to import RMDs
Written by a customer while visiting turbotax.intuit.com