Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Just Ok
on March 31, 2026
Posted by: Jack TR 6
from Fl
In past editions, you could ask to be taken to a particular form or page of your taxes. It is now more difficult to navigate the system. I think some software revisions to make it more user friendly is called for here. May not use this product next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
no awesome
on March 31, 2026
Posted by: Anonymous
from Texas
It's gotten too expensive now and I will be using something else next time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is useful and efficient
on March 31, 2026
Posted by: Desperado Chief
from Utah
Since I had a problem with the Turbo tax I purchased, i.e. Wrong Windows version on all my computers. I had to use the Online version. I wish there was a way to make hard copies of tax documents from the Online version. If there was, I couldn't figure it out. So that is a complaint, and I don't believe I "tech challenged".
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as user-friendly
on March 31, 2026
Posted by: AndyDandy0321
from Nevada
This year's program was not nearly as user friendly as in previous years. It wasn't as easy to find the correct spot to input information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Browser based program
on March 31, 2026
Posted by: 1st time Gp
from IL
Had some issues with duplication of documents and missing infor. First time using the browser based software. Have used desktop for 18 years and was always great. Could not download app this year because desktop did not support Windows 10 and I still use Windows 10
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is pretty great
on March 31, 2026
Posted by: myTaxthis yr
from Illinois
The only issue I have with the software is that you have to keep scrolling to get to a continue button.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worked well
on March 31, 2026
Posted by: JamesJA
from Minnesota
Generally I liked using the online Premium version. My only complaint is that I could never find a way to switch to the actual tax forms (or even see the actual tax forms) while I was working through the TurboTax questions. That is something I could do with the desktop versions I have used in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Better than I had feared
on March 31, 2026
Posted by: Selfprepped
from NY
I had been dreading it -- I'm NOT averse to tax paperwork, actually I had self-prepared for 10+ years using a free gov't program called FreeFileFillableForms that's basically online e-file versions of all the actual IRS forms (ZERO fee, but zero help -- I didn't want or need help, which most people probably do). But that program could not accommodate one form I had to add this year (federal Form 7206) that I never needed in the past. So I was thrown into a new situation: either get a new provider to e-file with, or submit all paper returns by snailmail.
I feared TurboTax would force me through many extraneous steps to enter a ton of stuff the IRS does not require. Those fears proved overblown. The details their system asked for came pretty close to what I had on my spreadsheets and had been entering with my previous e-filing service. There was some added data entry, but not too bad. And their system was less transparent than I'd like, which caused a hiccup at one point (after I wrongly entered a number in one of their screens the only way to edit or fix that was to delete that whole 1099-B and then re-enter its data). But I understand TurboTax or any commercial service cannot display any completed forms until a user pays and is set to file -- if they did, they'd be giving away their secret sauce.
Also I feared their fee promotion would be deceptive (after a bad experience 10 years ago) and I'd end up ripped off with junk fees loaded on. But their fees for the do-it-yourself product came in as advertised: $129 federal plus $59 for state. (Of course, I'd have preferred to submit through my old provider for ZERO fees. But to do so this year I would have had to print and snailmail paper returns. I've long done that with NY State... but I felt it would be too risky to file federal returns on paper, in this day and age. So I went with TurboTax and paid the fees. All their final numbers came in pretty much as on the actual IRS and state form spreadsheets I had made, with only tiny differences due to rounding.)
I feared TurboTax would force me through many extraneous steps to enter a ton of stuff the IRS does not require. Those fears proved overblown. The details their system asked for came pretty close to what I had on my spreadsheets and had been entering with my previous e-filing service. There was some added data entry, but not too bad. And their system was less transparent than I'd like, which caused a hiccup at one point (after I wrongly entered a number in one of their screens the only way to edit or fix that was to delete that whole 1099-B and then re-enter its data). But I understand TurboTax or any commercial service cannot display any completed forms until a user pays and is set to file -- if they did, they'd be giving away their secret sauce.
Also I feared their fee promotion would be deceptive (after a bad experience 10 years ago) and I'd end up ripped off with junk fees loaded on. But their fees for the do-it-yourself product came in as advertised: $129 federal plus $59 for state. (Of course, I'd have preferred to submit through my old provider for ZERO fees. But to do so this year I would have had to print and snailmail paper returns. I've long done that with NY State... but I felt it would be too risky to file federal returns on paper, in this day and age. So I went with TurboTax and paid the fees. All their final numbers came in pretty much as on the actual IRS and state form spreadsheets I had made, with only tiny differences due to rounding.)
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com