Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,552 Reviews)
Rating breakdown 49,552 reviews
5 Stars
36,124
4 Stars
6,005
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Too expensive. Stop lobbying.
on March 31, 2026
Posted by: NotAChance123
from MD
Needlessly confusing. You ask for so much information, but barely anything is actually needed to do your taxes. What a waste of time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax was confusing and felt inaccurate
on March 31, 2026
Posted by: AverageJoe123Tn
from Tn
Was incorrect in recommendations in filing and the user interface was very challenging in places. For example for the incorrect recommendation, it told me my office space was both larger than average for my home size as well as smaller than average for my home size. Both can't be true. I'm honestly not sure I trust the software, but at least my taxes are filed. For that confusing experience, I paid far too much. I will be looking for a different provider next year!!
One positive feature, however, was the ability to take a picture of my documents with my phone and import that way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Just Ok
on March 31, 2026
Posted by: Jack TR 6
from Fl
In past editions, you could ask to be taken to a particular form or page of your taxes. It is now more difficult to navigate the system. I think some software revisions to make it more user friendly is called for here. May not use this product next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
no awesome
on March 31, 2026
Posted by: Anonymous
from Texas
It's gotten too expensive now and I will be using something else next time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is useful and efficient
on March 31, 2026
Posted by: Desperado Chief
from Utah
Since I had a problem with the Turbo tax I purchased, i.e. Wrong Windows version on all my computers. I had to use the Online version. I wish there was a way to make hard copies of tax documents from the Online version. If there was, I couldn't figure it out. So that is a complaint, and I don't believe I "tech challenged".
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as user-friendly
on March 31, 2026
Posted by: AndyDandy0321
from Nevada
This year's program was not nearly as user friendly as in previous years. It wasn't as easy to find the correct spot to input information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Browser based program
on March 31, 2026
Posted by: 1st time Gp
from IL
Had some issues with duplication of documents and missing infor. First time using the browser based software. Have used desktop for 18 years and was always great. Could not download app this year because desktop did not support Windows 10 and I still use Windows 10
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is pretty great
on March 31, 2026
Posted by: myTaxthis yr
from Illinois
The only issue I have with the software is that you have to keep scrolling to get to a continue button.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com