Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,552 Reviews)
Rating breakdown 49,552 reviews
5 Stars
36,124
4 Stars
6,005
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TURBOTAX 2025 SUCKS
on March 31, 2026
Posted by: AIM0
from CA
MORE COMPLICATED THAN LAST YEAR 2024 TURBO TAX RETURN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Serious Deficiencies
on March 31, 2026
Posted by: barkrx1
from Washington
More disappointing than ever. For one, you ignore the new WA Excise tax on Capital Gains. Wa doesn't call it an income tax because of potential conflicts with the State Constitution, but capital gains are income on the federal return, and should be regarded by you as an income tax, when supporting state filing. In fact, the info needed to file the Wa State return comes directly from the federal return. Even worse, you declare in large letters: "You don't need to file a Washington State return," when you have the information to know when we do need to file. You could easily create the return, but since you decline that, at least point out to the user that the return must be filed, when the user clearly meets the criteria to file. How much tax has Wa failed to collect because of your declaration, I wonder. Other deficiencies, 1) your description of requirements to file for foreign tax credit, is just plain wrong, or extremely misleading I believe this has changed from prior years, 2) you buried foreign taxes in an "other" category, so trying to find it later to correct it, took a long time (your indexing is poor, or non-existent and use of "search" did not help, 3) in general, access to the actual calculations is almost non-existent, you provide some minimal info at the end, buy why not allow any form to easily be called up for review? In general, I see no improvement in the software year over year, even as AI becomes available elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax gets it done
on March 31, 2026
Posted by: Chars2024
from Texas
TurboTax makes filing easy! It saves last years information for quick submission.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Sneaky overcharge attempt
on March 31, 2026
Posted by: LisaNC
from NC
I had to wipe it all out because you charged me for expert advice, which I did not know about or use, last year and again this year. You made it impossible to change. Very sneaky for such a good product. I've been a customer for years and years and this upset me. I will look for another product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like TT; it’s very helpful, but 2 much marketing
on March 31, 2026
Posted by: Anonymous
from PA
TT is very helpful, but too much internal marketing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on March 31, 2026
Posted by: EagleTrace
from Florida
I used TurboTax for filing my tax return 10+ years, with business and rental incomes and expenses. It has made the filing process easy and smooth.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax
on March 31, 2026
Posted by: TurboTax45
from Florida
A little confusing at times, but then the income tax can be confusing at times. Overall, a great product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best way to file
on March 31, 2026
Posted by: Firsmate1040
from IL.
Turbo Tax is better than ever. Having filed for 10 past years, I find Turbo Tax to be the best deal for filing even the most complex returns. Highly recommended!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com