Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is AWESOME
on March 31, 2026
Posted by: BETTY BOOKKEEPER
from MA
EXCELLENT! Took less time to fill out the forms and file them!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not very happy
on March 31, 2026
Posted by: zzggh
from Fl
too many asks to upgrade and charge additional fees. Not very thrilled and do not want to be nickel and dimed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick to file
on March 31, 2026
Posted by: Chrislipop
from MA
the turbotax expert was knowlegable. I'm glag I was able to file my taxes quickly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Desktop Preferred over Online Formats
on March 31, 2026
Posted by: scampano
from California
The online completion of the tax returns was as acceptable process, but it was very different from the way I used to submit my returns using the desktop software. The desktop software was more "user friendly" and was formatted in a way that made it easier to review entries as they were made and clearly showed how much you owed or taxes due as you progressed through the forms. I much prefer the desktop version! Maybe I'm just old-school.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Swell
on March 31, 2026
Posted by: Audmore
from Washington
Easier than the requirements of this survey. Have continued using turbotax for years and will continue to do so until I no longer have to file taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Execellent product and support!
on March 31, 2026
Posted by: RexTheTrex
from Georgia
There was a problem due to an inability to specify a dependent as the owner of a 1095-A, but Kendrell rallied the troops and fixed it, Thanks!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TURBOTAX 2025 SUCKS
on March 31, 2026
Posted by: AIM0
from CA
MORE COMPLICATED THAN LAST YEAR 2024 TURBO TAX RETURN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Serious Deficiencies
on March 31, 2026
Posted by: barkrx1
from Washington
More disappointing than ever. For one, you ignore the new WA Excise tax on Capital Gains. Wa doesn't call it an income tax because of potential conflicts with the State Constitution, but capital gains are income on the federal return, and should be regarded by you as an income tax, when supporting state filing. In fact, the info needed to file the Wa State return comes directly from the federal return. Even worse, you declare in large letters: "You don't need to file a Washington State return," when you have the information to know when we do need to file. You could easily create the return, but since you decline that, at least point out to the user that the return must be filed, when the user clearly meets the criteria to file. How much tax has Wa failed to collect because of your declaration, I wonder. Other deficiencies, 1) your description of requirements to file for foreign tax credit, is just plain wrong, or extremely misleading I believe this has changed from prior years, 2) you buried foreign taxes in an "other" category, so trying to find it later to correct it, took a long time (your indexing is poor, or non-existent and use of "search" did not help, 3) in general, access to the actual calculations is almost non-existent, you provide some minimal info at the end, buy why not allow any form to easily be called up for review? In general, I see no improvement in the software year over year, even as AI becomes available elsewhere.
Written by a customer while visiting turbotax.intuit.com