Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Crypto is hard but Turbotax is not
on March 31, 2026
Posted by: WASADO_Jr
from NC
Nice and easy, the only thing is that dealing with Crypto was very difficult. Not Turbotax's fault, but the IRS's Turbotax could do a better job of explaining how to fix the digital asset issues.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 31, 2026
Posted by: kilmerj4
from Florida
It was easy and comprehensive. I would use it again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful Support
on March 31, 2026
Posted by: Eeb12
from California
Elaine from Turbo Tax was very helpful, patient, and kind as we worked through each step together.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good job Turbo
on March 31, 2026
Posted by: Sunny Nik
from GA
As always, Turbo is easy to use, with a few parts that require reviewing Turbo HELP, but all in all, met my expectations. I don\t really care for Turbo pulling in info on its own. I prefer to enter info myself. When Turbo imports info on its own, sometimes creates a duplicate record because i have also entered same info and was not aware that Turbo also imported same info. Sometimes te duplicate info that Turbo imported doesn't show up until after I entered the same info.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is still the best!!
on March 31, 2026
Posted by: DramDevine88
from Wisconsin
Easy to use and estimated timing was accurate. Will definitely recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax saved my day and stress.
on March 31, 2026
Posted by: HappyToTurboIt
from DE
Really great experience using Turbo Tax. The layout of each section along with the ease of use makes this tax program convenient and easy to use for advanced or simple tax returns. The review and accuracy checking adds an additional comfort level in the data provided. I found the ability to easily upload tax documents for review very useful. overall the support, layout, ease of use, and clear explanation of each tax topic resulted in an amazing tax session. Thanks for the Great Job.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is OK!
on March 31, 2026
Posted by: Ordinary_guy
from WA
Major issue is during checkout for form 8839, you need line, form and schedule but there is no information on how to get it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy when prepared
on March 31, 2026
Posted by: Catk78
from Ca
Turbo tax was fast and easy as long as you have everything ready and prepared to upload correctly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com