Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
I guess it worked
on March 31, 2026
Posted by: Anonymous
from California
Online version has some differences from desktop version. I didn't like the differences and found it difficult to go back to the appropriate point in the return and make a couple of edits. Also when I wanted to transfer data from my 2024 return, Turbo Tax says the file I saved from last year is a corrupt file or a different format. This is disturbing as I just followed what TT offered to do and then it doesn't work. I've used Turbo tax for years. Also this new online version says that it looks like I didn't use TT tax last year (which I did). This drops my confidence and trust in using the software. I don't like the online version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Grrrrreat!
on March 31, 2026
Posted by: Enid2284
from 862 S N Curtice Rd
Always fast and easy to use, finds mas deductions!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBO TAX IS AWFUL
on March 31, 2026
Posted by: FREDDIE221
from conn
EVERY YEAR ITS LIKE REINVENTING THE WHEEL. MY INFO IS THE SAME, SHOULD BE EASIER AND WAY LESS TIME CONSUMING
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating to enter "OVERTIME PAY"!
on March 31, 2026
Posted by: PJ8487
from FLORIDA, USA
It was extremely difficult to access how to apply our overtime to the tax return. Finally, I guessed and entered "Overtime" in the name box on the W2 screen and amount, then everything was OK. This was extremely difficult and time consuming...and FRUSTRATING!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Software - Starting to Get Expensive
on March 31, 2026
Posted by: D2Irritated
from GA
It gets you through a complex yearly task. However, the price keeps rising yearly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Challenging process
on March 31, 2026
Posted by: marie5521
from Maryland
I have used Turbo Tax for several years and I found it's accuracy and interaction more challenging this year. I had particular issues with reviewing our 1099 R forms and connecting with our Financial Institution. AI was a bit too general in some cases.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on March 31, 2026
Posted by: Judysdrk
from California
Easy to use and find answers to my questions. Clearly explained
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the BEST!
on March 31, 2026
Posted by: Linda OD
from Illinois
Helpful with my 401K disbursement and my allowed teacher expenses.
Written by a customer while visiting turbotax.intuit.com