Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Can only enter numbers on certain forms
on March 31, 2026
Posted by: TurboTaxNonEnjoyer
from Deez Nuts
Allow us to enter non-integer/non-decimal fields in forms like 1099-B that can possibly have that as value. The cost of this product is astronomical for the quality of software code, service, and features you get.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome TurboTax
on March 31, 2026
Posted by: Ndiboy
from 10912 FRANCOISE BLVD
It was a pleasure using Turbo tax as it made everything very easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is AWFUL!
on March 31, 2026
Posted by: JustAChillGuy
from Oregon, OR
Said it would take 1h 42m. It took 6 hours, wouldn't let me pay with my refund, turbo tax locked me out of my 2024 return statement (although it is saved to my desktop), couldn't even purchase a new copy of 2024 because Turbo Tax hides older versions, kept asking me to sell my information to them for free and randomly checked boxes that would violate my privacy after I unchecked them. 0/10
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is the best
on March 30, 2026
Posted by: Medo2747
from Tx
It was very easy process . I like the explanations and assurances for each number I entered. It’s such an awesome system
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
CA state filing fee erroneously popping up.
on March 31, 2026
Posted by: SFCA999
from ca
I recently filed my taxes using TurboTax, and the California state filing fee experience was… honestly confusing.
TurboTax kept showing a $59 state filing fee throughout the process, even though I was using a promotional offer that supposedly included one free federal and one free state return.
TurboTax kept showing a $59 state filing fee throughout the process, even though I was using a promotional offer that supposedly included one free federal and one free state return.
Here’s the problem:
In the middle of the workflow, TurboTax repeatedly displayed the $59 fee
It looked like I was going to be charged no matter what
There was no clear indication that the promotion would override the fee later
The UI made it feel like I was being upsold or misled
But then, at the final checkout screen, the fee suddenly disappeared:
Premium upgrade: $0
California state return: $0
State filing fee: $0
Total: $0
So the promotion did apply — but only at the very end.
What I didn’t like
The inconsistent pricing throughout the process
The inconsistent pricing throughout the process
The anxiety of thinking I’d be charged $59
The lack of transparency about when the promotion actually applies
The feeling that TurboTax intentionally keeps the fee visible to push upgrades
What actually happened
In the end, I wasn’t charged anything.
But the experience was stressful and unnecessarily confusing.
In the end, I wasn’t charged anything.
But the experience was stressful and unnecessarily confusing.
Final thoughts
TurboTax needs to fix the way it displays state filing fees.
If a promotion removes the fee, that should be clear from the beginning — not hidden until the last step.
The product works, but the pricing UI feels manipulative and creates distrust.
TurboTax needs to fix the way it displays state filing fees.
If a promotion removes the fee, that should be clear from the beginning — not hidden until the last step.
The product works, but the pricing UI feels manipulative and creates distrust.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick work of preparing tax returns
on March 31, 2026
Posted by: Lickety split speed
from Nevada
Sailed through the tax ordeal. I'm not sure I like the on-line version better because the details in the earlier version were easier to access to go over ore make edits. This is great if you are in a hurry.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOS TAX IS AWESOME
on March 31, 2026
Posted by: JLP33
from mISSOURI
these were great and very helpful when needed for specific topics
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It's easy unless you have exceptions
on March 31, 2026
Posted by: BisLew
from California
My W-2 had 2 state accounts, and turbo tax thouht it was incorrect, but it was correct.
It made me separate the accounts.
It was a little frustrating
It made me separate the accounts.
It was a little frustrating
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com