Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Better than doing on paper
on March 30, 2026
Posted by: JAGH
from FL
Difficult to find prior returns, difficult section in filing re refunds, misleading information
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is fantastic!
on March 30, 2026
Posted by: SUANI
from Elkridge, MD
TurboTax makes filing my taxes super easy. I have a rental property and complicated assets, but TurboTax makes the process so efficient and simple. Highly recommend!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Price too high
on March 31, 2026
Posted by: Brit241989
from Enid ms
The price is to high and it was more complicated .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Okay
on March 31, 2026
Posted by: Kevo26
from Texas
Its okay, I needed a little help with somethings. I am not happy about being charged for such a little amount of money i think $900 plus should be charged.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
1st time tried online version. Not as happy/easy
on March 31, 2026
Posted by: KouZ33
from California
I e-filed 2024 tax of return by TurboTax desktop software and tried the online version for 2025 (both Federal and CA were accepted). It could import the 2024 .tax file, but at the last steps of submitting the file online, it said l did not file 2024 through TurboTax and hence needed to edit a lots of information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Support was Great! Fee was not!
on March 31, 2026
Posted by: Muma330
from tx
I called to get help and I received a return call. The Tax Expert was very helpful and patient with me. She answered all my questions and tried to help me get all of my deductions.
I didn't like that I had to pay more just because I needed to file additional forms since I am self employed now.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple and Easy
on March 30, 2026
Posted by: Ed 3
from TX
Very simple to use and follow prompts to make sure all the information is correct.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Last time i'll use TT after 20 years.
on March 31, 2026
Posted by: nope2888888888888
from colorado
Probably the last time i'll use TurboTax. So much upselling, Language used to be straight forward, but now it seems you're trying to sell your expert advisors instead of just letting me do my taxes and answering simple questions. So disappointed.
Written by a customer while visiting turbotax.intuit.com