Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,554 Reviews)
Rating breakdown 49,554 reviews
5 Stars
36,125
4 Stars
6,006
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Review Title: 12-Hour Nightmare: Aggressive Upsell
on March 30, 2026
Posted by: LELO3
from CALIFORNIA
I just spent over 12 hours battling the TurboTax online experience, and I will never use this service again.
As a nurse in California, trying to apply standard state nursing allowances was nearly impossible without an outside guide. Instead of being helpful, the built-in AI constantly flagged "mistakes" that it refused to fix, creating a loop of frustration.
It felt like the system was designed to sense when I was struggling just to trigger aggressive pop-up ads for their "in-house experts." It is predatory to gate-keep basic functionality behind a paywall of upsells when the software you already paid for fails to work.
If you have a professional license or specific state deductions, save your time and your sanity—use a different service. TurboTax is no longer a tool for the taxpayer; it’s an upsell engine.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disjointed and confusing process
on March 30, 2026
Posted by: BjM2025
from Texas
Process this year was very disjointed and confusing. I often had to enter the same information 2-3 times before the system went to the next section. The process did not follow a logical path but seemed to jump randomly around. In all the years I have used Turbo Tax this was the worse experience.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is AWESOME!
on March 30, 2026
Posted by: Maxnbb
from California
We've used Turbo Tax for quite a while, and we are very happy with the software and the experts we've dealt with.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is bad
on March 30, 2026
Posted by: bitski
from MN
Overpriced piece of software. Every other country in the world has free tools to make paying taxes easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Fantastic!!
on March 30, 2026
Posted by: Brentee60
from Mississippi
I loved this product from Intuit Turbo tax!! It is an easy program to follow and made doing my taxes painless. This program found every tax break available for me with accuracy and dependability. I trust the outcome and appreciated the support available as needed. I would recommend Turbo Tax, great product!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on March 30, 2026
Posted by: ARS222
from Arizona
turbo tax was easy to use. enjoyed using the prompts
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes the process a lot easier
on March 30, 2026
Posted by: Jumee
from Pensylvannia
It works well. I've used it for many years and it makes a painful process much easier.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax on-line
on March 30, 2026
Posted by: Nancy Bob
from Arizona
It was fine took longer than what I thought if would take
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com