Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Good Experience
on March 30, 2026
Posted by: Jakeyy
from CT
It was good. Walked me through each step. I really liked how there was no bug issues with the site while filling.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
This year they messed up the program.
on March 30, 2026
Posted by: Funghauser
from NV
I have used TurboTax for many years and had more trouble with this version than in all the years combined. It had errors which made me go back over things several times. It made me repeat many steps. It was very frustrating. It even said I tried but didn’t successfully use TurboTax last year. I did use it successfully!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Awesome!
on March 30, 2026
Posted by: tbhda
from Texas
Excellent Services! Clear navigations and explanations during filing process!
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too expensive, only increasing
on March 30, 2026
Posted by: nw96
from Maine
Cost sucks, will be switching to a free file app next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on March 30, 2026
Posted by: Weallpaytaxesright
from MA
easy format, relatively quick, updated, refreshed with my info
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 30, 2026
Posted by: Lexi79
from New york
Working with turbo tax for multiple years has been great
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Review Title: 12-Hour Nightmare: Aggressive Upsell
on March 30, 2026
Posted by: LELO3
from CALIFORNIA
I just spent over 12 hours battling the TurboTax online experience, and I will never use this service again.
As a nurse in California, trying to apply standard state nursing allowances was nearly impossible without an outside guide. Instead of being helpful, the built-in AI constantly flagged "mistakes" that it refused to fix, creating a loop of frustration.
It felt like the system was designed to sense when I was struggling just to trigger aggressive pop-up ads for their "in-house experts." It is predatory to gate-keep basic functionality behind a paywall of upsells when the software you already paid for fails to work.
If you have a professional license or specific state deductions, save your time and your sanity—use a different service. TurboTax is no longer a tool for the taxpayer; it’s an upsell engine.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disjointed and confusing process
on March 30, 2026
Posted by: BjM2025
from Texas
Process this year was very disjointed and confusing. I often had to enter the same information 2-3 times before the system went to the next section. The process did not follow a logical path but seemed to jump randomly around. In all the years I have used Turbo Tax this was the worse experience.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com