Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Changed how to complete
on March 30, 2026
Posted by: Turbo loyal customer
from CA
Using the website version is difficult as opposed to previous years where we could download the software. Downloading the software was quick as it was the same as previous years. Next year might have to use other programs that other people use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 30, 2026
Posted by: GoPokes88fromTX
from Texas
Very easy to use! I used a CPA last year and Turbotax Online is easy to use and much more enonomical.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Finally Done...just a few gotchas
on March 30, 2026
Posted by: kazoo190
from PA
I have used the turbo tax product years ago , desktop version..Liked it better since you could see the forms and numbers. Perhaps it will be better to pay upfront for online version, which is great, since data is not local and avoids personal computer issues. Some of the screens lacked help support for those DIY people..
It also made me pay for a NJ return as a PA resident which was not required to be filed as a PA Resident.
It also made me pay for a NJ return as a PA resident which was not required to be filed as a PA Resident.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but not Great
on March 30, 2026
Posted by: ThakorAA
from Texas
Please stop overly selling your optional services and third party sharing. Focus on the customer need.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2025
on March 30, 2026
Posted by: DontKnowOneToo
from AZ
Turbotax could have lifted the information from last year's returns into the current year but chose to give a senior citizen a hard time to trudge thru data gathering and data entry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Step by step
on March 30, 2026
Posted by: Kae D B
from North Carolina
This makes the 3rd year that I have used this service to file my taxes and they help me make sure that everything is imputed correctly. It easy and can be done from the comfort of your home.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 30, 2026
Posted by: Lori1122
from AZ
Great support with turbo tax. Will use it again next year
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
EASY TO FOLLOW
on March 30, 2026
Posted by: VIVI83
from PENNSYLVANIA
i FOUND IT EASY TO DO MYSELF FOLLOWING YOUR GUIDANCE. I ALSO LIKE THE HELPFUL HINTS AND PROMPTS.
Written by a customer while visiting turbotax.intuit.com