Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Problems I saw
on March 30, 2026
Posted by: Cromerty
from Florida
Turbotax was not as easy to use this year as in the past. Has to search for how to go to certain subjects. The interview wa difficult to follow in that it seemed to skip over quarterly estimated payments after it chose the standard deduction. I was displeases that turbo tax initially chose a product and that it was difficult to find how to change that choice. I'm sure many people don't want to be forced into a specific product that Turbotax chooses. I was extremely disappointed in the situation I found when I chose to check payment by credit card. There was no way I was going to pay a 2.9% fee of the total amount owed just to use a credit card. That I considered robbery.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good experience
on March 30, 2026
Posted by: Tony_Tian
from CA
Very good experience with TurboTax; very fast; very convenient.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple and easy
on March 30, 2026
Posted by: Spirit4Fun
from Wisconsin
Most of it was simple to understand and quick to respond to my issues. My taxes are very basic, with very little details. However, they missed one item, for some reason at the end it was not able to confirm they did submit my taxes last year even though they used last year's tax report to fill in 2025 report.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is a good product
on March 30, 2026
Posted by: Bob Gig
from Colorado
The TurboTax estimated time to file was way under the actual time to file. The software leads you through most tax situations although the help topics could be better. Not being able to see the actual tax forms until paid and complete does not give the user a good feeling as to if all information is being entered correctly. Colorado full year return is much more finely tuned in TurboTax than a part year resident form that I required last year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the answer to filing accurately
on March 30, 2026
Posted by: stephandkayla
from tennessee
Easy, Quick, and efficient! Great at giving you tips as you go along
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating Process
on March 30, 2026
Posted by: AKilkka
from south craolina
Very frustrating. Not as user friendly - could not easily find places to in put some of my tax info. Used the online version and still cannot see where I can add another filer (relative of mine) that I am doing taxes for. Might be forced to pay for consulting. Directions for pension entries in North Carolina did not make sense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax was easy to navigate but l feel pricey
on March 30, 2026
Posted by: Negha
from Tx
I believe your app may be wrong in calculating my taxable income from my annuity. May be audited over this. It also did not ask about any loss carryovers from last year which l think l was entitled to. We’ll see what the IRS has to say.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mr.
on March 30, 2026
Posted by: Anonymous
from Virginia
I struggled a little bit with the K1 section but overall it seems the whole experience is getting better. My return is getting much more complicated.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com