Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Excellent Support Available
on March 30, 2026
Posted by: CTBallroomBabe
from Delaware
Support was excellent tool that I referred to a number of times throughout this process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
frustrating upsell of premium services
on March 30, 2026
Posted by: gilbot
from CA
everything went smoothly but it kept trying to upsell me on a premium product which i didnt want. i had to start all over after finishing because the premium product was selected and could not be changed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax friend like always
on March 30, 2026
Posted by: matahuasi1
from utah
with 66 years old make my taxes was really easy with turbo tax help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online process good but not perfect
on March 30, 2026
Posted by: DesertDanAZ
from Arizona
I used TurboTax online for the first time after using the downloaded PC app for many years. The online app was responsive and comprehensive. I really appreciate the help I received.
There were a few things to improve, however. I was confused as to what step do do next. I ended up including one source of income three times, obtaining a huge estimated tax before I was informed that this may have happened. Thus, making tax step navigation clearer is needed. Also, the importing of data on stock market investments left several missing items that I had to fix. I estimate that importing was 95% accurate, which is pretty good.
This year's online version was able to import my old tax files from my desktop readily.
There were a few things to improve, however. I was confused as to what step do do next. I ended up including one source of income three times, obtaining a huge estimated tax before I was informed that this may have happened. Thus, making tax step navigation clearer is needed. Also, the importing of data on stock market investments left several missing items that I had to fix. I estimate that importing was 95% accurate, which is pretty good.
This year's online version was able to import my old tax files from my desktop readily.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a life saver
on March 30, 2026
Posted by: Zadoor 1
from California
This is the first time that I am using the on-line version and I am very happy with it.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turboxtax is EASY
on March 30, 2026
Posted by: Gibster909
from California
Very easy to file and walked us through any questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Good Experience with Turbo Tax
on March 30, 2026
Posted by: Captain Eddy
from Tennessee, TN
I have been a Turbo Tax user since you first started in the 1980's. This is the first time I did it completely online. Did not feel as much in control as I used to be with it loaded on my computer, but I guess I will be more used to it for next year.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT Online has gotten way better!
on March 30, 2026
Posted by: DougA_2025
from North Carolina
Great experience, but TurboTax needs to integrate It's Deductible for itemizing Charitable Contributions. The current method is incredibly cumbersome and inefficient. Extremely accurate and support was nice to have. I may finally convert to Online vs. Desktop.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com