Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Unable to buy max without doing over
on March 30, 2026
Posted by: TheChadFL
from Florida
I wanted to by Max Audit Defense but I was not able to. I contacted support and the first person didn't know how to resolve this and she ended the call. The second time I called I spend 30+ minutes with one rep who brought in a level2 but the only way I could purchase it was deleting my entire return and starting over. That was out of the question. I hope I am able to add this although at this point, it should be free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SENIOR HELP APPRECIATED
on March 30, 2026
Posted by: GRANYLINDA
from CALIFORNIA
I APPRECIATE ALL THE SIMPLE QUESTIONS AND EXPLANATIONS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1099 entering is not helpful.
on March 30, 2026
Posted by: Andyking2026
from TX
The 1099-B, entering is confusing to me. For example, I uploaded the entire 1099 composite document; Turbotax only capture INT, DIV, the 1099-B part is very messy and missed the big portion.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Terrific!!
on March 30, 2026
Posted by: AMS1952
from Bel Air, MD
Fast, helpful and amazing!!! Thank you!! Will use again next year!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Confidence
on March 30, 2026
Posted by: Grammie Junie
from CA
I am always confident my taxes are done correctly through Turbo Tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lost Data
on March 30, 2026
Posted by: Lost Return Dave
from Georgia
When I filed my 2024 return I found that TurboTax lost electronic record of my 2023, making 2024 a nightmare to file. Did not stand by their lifetime guarantee, 2023 not refunded though no record of the 2023 filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Find other software
on March 30, 2026
Posted by: NotTurboTaxToday
from CA
AI is awful and doesn't remember that you filed with them the previous year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
last name to be fixed
on March 30, 2026
Posted by: rafael25
from massachusetts
Last name field should not have a character limit.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com