Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,632 Reviews)
Rating breakdown 49,632 reviews
5 Stars
36,164
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Online version: easy and free except when it isn't
on March 30, 2026
Posted by: DeniseBama
from Alabama
1) Very difficult to jump back to a specific topic or data item with out walking back through multiple steps. Makes it extremely difficult to correct an error or delete an erroneous entry.
2) Online version is NOT upfront about required version upcharges if filing requires anything other than 1040EZ or 1040A. The required fee for the TurboTax Deluxe before being able to file was totally unexpected. Additional $35 refund direct deposit fee
3) Importing data from a previous year tax filing using a desktop version of TurboTax is not adequately explained. Took several tries and seeking outside assistance.
4) Incompatibility between online and desktop versions is frustrating. My father, who uses the desktop version, was unable to provide much assistance as the step-by-step processes, data entry screens, and menus are almost totally different.
2) Online version is NOT upfront about required version upcharges if filing requires anything other than 1040EZ or 1040A. The required fee for the TurboTax Deluxe before being able to file was totally unexpected. Additional $35 refund direct deposit fee
3) Importing data from a previous year tax filing using a desktop version of TurboTax is not adequately explained. Took several tries and seeking outside assistance.
4) Incompatibility between online and desktop versions is frustrating. My father, who uses the desktop version, was unable to provide much assistance as the step-by-step processes, data entry screens, and menus are almost totally different.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Corrections needed
on March 30, 2026
Posted by: Boofar
from wa
The biggest problem was that between sessions of working on our taxes and saving it after each session, many items that we had entered had disappeared. This happened several times and was very frustrating to have to check back to see what had disappeared.
Near the end we did talk to a person on the phone as Turbo Tax program said we had not filed with Turbo Tax last year. the response time was fast and helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax Very thorough
on March 30, 2026
Posted by: ted and Dawn
from florida
easy and accurate, prompts were helpful, good analysis
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I wish I could simply access last yr's data
on March 30, 2026
Posted by: Marywq
from Idaho
I have used Turbo Tax for years and prior to this year it would have been a 5 start. However, the inability to download last years returns meant I had to re-enter all of my information again. That was not a great experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice new AI features for Business expenses
on March 30, 2026
Posted by: Nikshep
from WA
Amazing UI with AI assistant that was really helpful to categorize business expenses
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
hardest this year
on March 30, 2026
Posted by: Nothappy Barb
from CO
It was awful trying to enter license code. My computer automatically started turbo tax so we had to start over and try to enter it at the end . What a mess!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Tubo Tax
on March 30, 2026
Posted by: JIM4Daddy
from Virginia
Does every thing, I received interest income info from IRS which I had forgotten about until after I filed my return and it even filed my Amended return state and fed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mom tax
on March 30, 2026
Posted by: online new
from Indiana
Everything went well except the program said that last years forms were started but not submitted. That is not correct. I used the Turbo Tax CD. Taxes were e-filed and refunds received. To complete taxes this year I had to mark that tax forms were printed and submitted. I trust everything will work as well using online as it did with using the CD
Pros: I moved
Written by a customer while visiting turbotax.intuit.com