Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,632 Reviews)
Rating breakdown 49,632 reviews
5 Stars
36,164
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax is TurboTax
on March 30, 2026
Posted by: Sam15000
from Texas
TurboTax is easy to use, but the AI is pretty useless and the pricing structure comes off as shamelessly greedy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax review
on March 30, 2026
Posted by: davidjbrown10
from California
Every year it gets more and more complicated and counterintuitive. This year it was IMPOSSIBLE to find the slot to add in my estimates already paid. Can you PLEASE make a slot for this right up front so it's impossible to miss?!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax let me down this year.
on March 30, 2026
Posted by: John32318
from overseas
Very painful. I could only complete the return with ChatGPT premium fully engaged. TurboTax "AI" routinely hallucinates.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Very Helpful!
on March 30, 2026
Posted by: B_moore
from Texas, TX
This is the first time I have used TurboTax to file 1099-NEC forms. The process is very thorough. I could go back and check my answers. I will use it again!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting too complicated
on March 30, 2026
Posted by: eswc
from texas
Used it for years... used to be so simple. Now it's too complicated, not enough explanations along the way. Had to start over due to a glitch in the 2025 updates that occurred after I had already started my entries. Not happy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Really lousy this year
on March 30, 2026
Posted by: waldo129
from north carolina
interface for online version was confusing and difficult to follow. i would not purchase again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Different software
on March 30, 2026
Posted by: Bones 2
from mi
I prefer to work locally on my pc. Unfortunately, I'm using windows version 10, so I have to use the online .
version.
version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on March 30, 2026
Posted by: David 99A
from CA
I'm comfortable using the Turbo Tax prompts. It's mostly the same year after year. I've been using Turbo Tax for many years. The pathway seems reasonable. The checks have always found any errors. I actually look forward to these 2 hours or so. I've used the help on the left border. I saw the AI this time around but didn't it. All in all a good experience for what most people overpay professionals. Me, never.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com