Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,554 Reviews)
Rating breakdown 49,554 reviews
5 Stars
36,125
4 Stars
6,006
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Solid
on March 30, 2026
Posted by: asdfadf123123
from Georgia
The product is fine and I've used it ever year, but this year there were way more upcharges and fees
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT review
on March 30, 2026
Posted by: Fishboat2
from New York
Generally good, not as easy to use as stated. Could be faster
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is TurboTax
on March 30, 2026
Posted by: Sam15000
from Texas
TurboTax is easy to use, but the AI is pretty useless and the pricing structure comes off as shamelessly greedy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax review
on March 30, 2026
Posted by: davidjbrown10
from California
Every year it gets more and more complicated and counterintuitive. This year it was IMPOSSIBLE to find the slot to add in my estimates already paid. Can you PLEASE make a slot for this right up front so it's impossible to miss?!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax let me down this year.
on March 30, 2026
Posted by: John32318
from overseas
Very painful. I could only complete the return with ChatGPT premium fully engaged. TurboTax "AI" routinely hallucinates.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Very Helpful!
on March 30, 2026
Posted by: B_moore
from Texas, TX
This is the first time I have used TurboTax to file 1099-NEC forms. The process is very thorough. I could go back and check my answers. I will use it again!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting too complicated
on March 30, 2026
Posted by: eswc
from texas
Used it for years... used to be so simple. Now it's too complicated, not enough explanations along the way. Had to start over due to a glitch in the 2025 updates that occurred after I had already started my entries. Not happy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Really lousy this year
on March 30, 2026
Posted by: waldo129
from north carolina
interface for online version was confusing and difficult to follow. i would not purchase again.
Written by a customer while visiting turbotax.intuit.com