Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,632 Reviews)
Rating breakdown 49,632 reviews
5 Stars
36,164
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Yet another successful prep!
on March 30, 2026
Posted by: CWL14
from Illinois
I have used Turbo Tax for some years now. It seems to be consistent in being fairly user friendly. As long as I continue to do my own tax preparation, I will be using Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax return
on March 30, 2026
Posted by: Mala25
from CA
Easy to use, always can get help any time. Overall wonderful experience with customer service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy!
on March 30, 2026
Posted by: Markalei
from Missouri
Turbotax is quick and easy, works well with my MAC computer and software.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love TurboTax
on March 30, 2026
Posted by: Clark and Thelma son
from Florida
I have been using TurboTax for as long as I can remember. I am 90 and could not do it without T.T. Support is there if I need help!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Complex
on March 30, 2026
Posted by: hc25harley
from TN
i have used this product for 4o years. I am becoming less pleased with it every year. items have become too repetitive. more complex and more difficult to understand. does not return to where you were before entry, but takes you back to beginning. does not ask for information such as Estimated Prepayments!!! You can not see Tax forms until complete which removes the feel of complete confidence.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Things may be a slippin
on March 30, 2026
Posted by: 202520252025
from MD
An agent gave me a service code for 20% off. It ended up taking $5 off!
Seemed like many bugs this year. Being prompted to show land area on a home that was depreciated years ago? Being shown money owed to a State I hadn't even submitted the loss for yet, then owing $0 to that state and still being billed by turbotax to file with that State. I caught that last one in time!!! Been with TurboTax for many, many years...not sure after this go round.
Cannot even submit this survey because it says no email when there is an email!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is hard to navigate!
on March 30, 2026
Posted by: Jamie 256
from New York
It has been awful! After 20 plus years of TT, I will not be back. Every time I want to review something, I have to page through 27 other questions that were irrelevant the first time through.(still are irrelevant) How about making available an option to remove any question that I know is not a part of my fiscal year tax information? As much as I resent taxes, Turbo Tax makes it an excruciating experience.
The price is obscenely too expensive.
The price is obscenely too expensive.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
filing costs?
on March 30, 2026
Posted by: lisse4
from rhode island
unclear subscription costs. way too expensive. next time im going to file in person
Written by a customer while visiting turbotax.intuit.com