Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,632 Reviews)
Rating breakdown 49,632 reviews
5 Stars
36,164
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
some issues but ok
on March 30, 2026
Posted by: progri
from rhode island
It was not easy to navigate and I would like to have had the ability to see the actual forms during the process. Also the inability to properly account for the cost of event tickets sold and reported on a 1099-k was a problem. I had to investigate how to get around it and found this is a known issue with your product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turboooooo
on March 30, 2026
Posted by: Jturbotax1991
from Georiga
Very smooth transactions and helpful for beginners
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax RReview
on March 30, 2026
Posted by: BrutusOSU
from Texas
I had a loy of difficulty this year It was easier last year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes taxes easy!
on March 30, 2026
Posted by: mkc273
from Los Angeles, CA
very easy to navigate! can even import some w2s which is super helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax has gotten hard to use - used to be easy
on March 30, 2026
Posted by: So Unhappy with Turbo Tax
from New York
Every year I feel Turbo Tax gets harder and harder to figure out. It used to be great. Now, the interface is confusing and not easy to navigate. For example, adding Other Income doesn't have an actual selection. You only find it later, when there is a review. I also don't like how hard they push the more expensive products. They almost try to trap you into selecting the more expensive products.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
too expensive
on March 30, 2026
Posted by: katmando12
from Georgia
The cost to file is too high. The upselling is annoying.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Sucks
on March 30, 2026
Posted by: THISAWFULPROCESS
from IDAHO
Turbo tax keeps getting more difficult and expensive each year. I'm done after probably 30 years!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Side panels don't load
on March 30, 2026
Posted by: RICO441
from TN
Quick easy, found everything I needed. Anytime I clicked on a little question mark or a "what's this" button, the side panel came up but never loaded anything. Very unhelpful, especially because I needed clarification on something but it wouldn't ever load.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com