Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,632 Reviews)
Rating breakdown 49,632 reviews
5 Stars
36,164
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
One Improvement-Two Improvements Still Needed
on March 29, 2026
Posted by: Tommy 6263
from GA
An improvement from before is that it is now less tricky as far as getting you to upgrade your purchase without you really knowing it and not knowing how to back out of it. Two improvements that it still needs are:
1. It never prompted me to add any of my estimated tax payments, and I had to look it up to find out where to go add them. I assumed they had already been added in.
2. The state return never asked if I wanted to apply this year's refund to next year. Could never find how to do that. The federal didn't either but I looked it up online and eventually found how to adjust it.
1. It never prompted me to add any of my estimated tax payments, and I had to look it up to find out where to go add them. I assumed they had already been added in.
2. The state return never asked if I wanted to apply this year's refund to next year. Could never find how to do that. The federal didn't either but I looked it up online and eventually found how to adjust it.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
unexpectedly good
on March 29, 2026
Posted by: Bob 1st
from WA
Online evolution was much smoother than anticipated. Although necessary, I guess, some portions seemed to be revisited too many times.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax online is terrible and still has bugs.
on March 29, 2026
Posted by: Eladregor
from AL
Thoroughly disgusted with TurboTax for: 1) forcing me to use their online program, 2) forcing me to upgrade from Deluxe to Premium to enter simple K-1 info, and 3) choosing to make their desktop software incompatible with windows 10. I've used TurboTax for many, many years. Probably wont ever use it again. So disappointed!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time I'm doing my taxes online. I loved it.
on March 29, 2026
Posted by: Lorem51
from Colorado
First time I'm doing my taxes online. I loved it. Thanks!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Repetitive
on March 29, 2026
Posted by: Repetitive_Tori
from Arizona, AZ
It seemed like there were a lot of repetitive questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025Review
on March 29, 2026
Posted by: NathanLyle
from TX
Experience was good. It was easy enough to enter information.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Support was poor
on March 29, 2026
Posted by: NotApplicable45
from Colorado
The software was good, easy to use. I wish a few of the tax law options were clearer about what they refer to. I did not like the "human" support or reviewer. They just reiterated the software questions, not adding value at all. A waste of $45.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Mindy helped me so much - was great to help me
on March 29, 2026
Posted by: Richard 49
from Virginia
the program did not accept that I had filed with turbo tax in 2024. Called help line - spoke with Mindy - she was great to help me unravel the mistake.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com