Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,633 Reviews)
Rating breakdown 49,633 reviews
5 Stars
36,165
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great support
on March 29, 2026
Posted by: Jennie999
from TX
Sadie was really helpful, made me feel confident I was filing an accurate return, and provided helpful education for future planning.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
support
on March 29, 2026
Posted by: Niuma
from CA
Very helpful, easy to get access to related topics and information.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!!!
on March 29, 2026
Posted by: Erin121219
from UT
I loved my experiance using Turbo Tax. Made it very easy to complete.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and fast to file your taxes
on March 29, 2026
Posted by: csfamily0916
from Florida
It was super easy to file my taxes with Turbotax. I was able to file in less than 1 hours.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
AI feature can be improved further!
on March 29, 2026
Posted by: cheekyJay
from California
Overall looks good, but the AI feature needs to be improved to let user have better QA experience.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Useful Tool When You Don't Know What You're doing.
on March 29, 2026
Posted by: raehasascended
from NC
It helped me get through all of what I needed to file, and found ways to lower my federal taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
the online version was terrible
on March 29, 2026
Posted by: XTJL
from NV
This is the worst experience I have ever had over the last >10 years filing with turbo tax. the switch to online version was only provided after I logged onto the account with the downloadable version. it couldn't link to my previous files although it already used my last year's filing at the beginning!----created unnecessary frustration and waste of time.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on March 29, 2026
Posted by: DDW22
from California
Got my taxes done easily and accurately in a little over an hour.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com