Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Needs work, sucks as bad as it did a decade ago
on April 14, 2026
Posted by: plasd
from Georgia
Can’t read uploaded PDFs correctly. Doesn’t have explanations for each choice, especially in the context of tax language. Changes amount of refund without explanation. Underpayment for state was added without proper explanation. Links to locate tax payments were not accurate from previous year. This should not have been asked since we uploaded last year’s return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on April 14, 2026
Posted by: scantor2025
from Idaho
Always easy to use since 1981, Thank you TurboTax!
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good product - but glitched
on April 14, 2026
Posted by: mblrunner
from IL
great product but had an issue getting a 2024 product for my brother in law - the order got stuck, refunded and they ocudn't provide proof so now we're stuck in limbo
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AI help is very useful and surportive.
on April 14, 2026
Posted by: APC25
from NM
this is our first time use the online turbo tax. i especially like the AI feature which explained a lot of questions i asked during the prepairing. i will continue to use online turbo tax and hopefully it will be more advanced next year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bloated with AD Ware
on April 14, 2026
Posted by: You Know Jr
from Texas
Saturated with marketing and up sales. Pricing is already inflated from previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on April 14, 2026
Posted by: JCBergen
from Arizona
Love the ease, features and accuracy of TurboTax!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 14, 2026
Posted by: shymat
from 15324 Fernhill Dr
Good. Did not engage with expert help as the AI answers are helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's creative
on April 14, 2026
Posted by: jsanchezg23
from maine
easy to follow while following through the steps although it can be challenging
Written by a customer while visiting turbotax.intuit.com