Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,554 Reviews)
Rating breakdown 49,554 reviews
5 Stars
36,125
4 Stars
6,006
3 Stars
2,809
2 Stars
1,790
1 Star
2,824
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Nice!
on March 29, 2026
Posted by: DebraS52
from Iowa
Thorough !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax continues to be my Tax Software of choice
on March 29, 2026
Posted by: JudiR123
from Virginia
This is the first time I used the on line version. It is a bit different from the desktop version. Both have their pros and cons. I'm not as comfortable with the on line. If I wasn't aware of some of my tax situations, I may ha
ve missed some steps. I did really like the AI chat and was able to get most of my questions answered using it.
ve missed some steps. I did really like the AI chat and was able to get most of my questions answered using it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Windows 11
on March 29, 2026
Posted by: harley80
from nv
would have been better if the system requirements were more flexible or universal than Windows 11
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good experience
on March 29, 2026
Posted by: ted01645
from California
good experience, would recommend but really needs better sync with quick books.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worked as Advertised - Simple & Fast
on March 29, 2026
Posted by: Dr MSB
from CA
It was easy to use. I was able to complete standard federal and state tax returns in about 4 hours.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not the same good, intuitive, product-Too Bad
on March 29, 2026
Posted by: Kmchuck
from Wisconsin
Very disappointed that the app could not find my previous tax forms for use in filling out this year's forms. I have been a Turbo Tax user for over 10 years. This is crazy. I will be looking for alternatives.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Going Downhill Fast
on March 29, 2026
Posted by: AK202699
from New York
Turbo Tax used to be a lot better. Now we have to go around in circles again and again and do most of the legworkk.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Very Disappointed.
on March 29, 2026
Posted by: OGAir
from washington
For all the hype of Turbo Tax, not worth it. Very frustrated in end user feature and ability to compare filing options. uploaded all tax docs, completed joint filing and was interested in difference if filed married-filing separately - had to start over, couldn't use the already uploaded files and had to re-upload again - turbo tax wouldn't or couldn't use already uploaded files???. Then very document needed to be "reviewed' because turbo tax kept thinking none or the value zero (which was entered by the financial institutions on forms) was not valid.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com