Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,633 Reviews)
Rating breakdown 49,633 reviews
5 Stars
36,165
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Windows 11
on March 29, 2026
Posted by: harley80
from nv
would have been better if the system requirements were more flexible or universal than Windows 11
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good experience
on March 29, 2026
Posted by: ted01645
from California
good experience, would recommend but really needs better sync with quick books.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worked as Advertised - Simple & Fast
on March 29, 2026
Posted by: Dr MSB
from CA
It was easy to use. I was able to complete standard federal and state tax returns in about 4 hours.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not the same good, intuitive, product-Too Bad
on March 29, 2026
Posted by: Kmchuck
from Wisconsin
Very disappointed that the app could not find my previous tax forms for use in filling out this year's forms. I have been a Turbo Tax user for over 10 years. This is crazy. I will be looking for alternatives.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Going Downhill Fast
on March 29, 2026
Posted by: AK202699
from New York
Turbo Tax used to be a lot better. Now we have to go around in circles again and again and do most of the legworkk.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Very Disappointed.
on March 29, 2026
Posted by: OGAir
from washington
For all the hype of Turbo Tax, not worth it. Very frustrated in end user feature and ability to compare filing options. uploaded all tax docs, completed joint filing and was interested in difference if filed married-filing separately - had to start over, couldn't use the already uploaded files and had to re-upload again - turbo tax wouldn't or couldn't use already uploaded files???. Then very document needed to be "reviewed' because turbo tax kept thinking none or the value zero (which was entered by the financial institutions on forms) was not valid.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
NA
on March 29, 2026
Posted by: Endodino
from Texsas
It is awesome friendly to use, guided ... but sometimes the explanation appears to the write of he screen when needed , it not updated with the same exact names or titles at the drop down menu at the left of the screen.
the assistant from the TAX experts is friendly & professional
the assistant from the TAX experts is friendly & professional
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a scam!
on March 29, 2026
Posted by: FreeTaxes2026
from DC
Infuriating that TurboTax only lets you see riddles as you complete your return, and you can't look at the actual forms and worksheets until the final review.
ALSO INFURIATING THAT TURBOTAX KEEPS AUTOSELECTING "AI-GENERATED REVIEW TOPICS" AND INTERRUPTING MY TYPING AS I COMPLETE THIS REVIEW.
For any level of complexity, TurboTax is a pain to use. Support is not as sophisticated as I would have liked. I shudder to think of how many government dollars were used for Deloitte or similar entity to workshop the translation of tax worksheets to TurboTax riddles. I realize my filing fee funds TurboTax's lobbying efforts against the IRS making direct taxpayer filing easier, free, and accessible. The government knows what I owe, I am willing to pay it, I resent that I have to become my own accountant or pay TurboTax to determine what I owe. This is a scam.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com