Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
I would recommend Turbo Tax to anyone.
on March 29, 2026
Posted by: silent assassin
from Florida
I enjoyed Self guided premium option. Fairly easy to use.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Second Year with PIN issue
on March 29, 2026
Posted by: MJ Bee
from CA
Difficult with the IDMe which causes a lot of rework
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on March 29, 2026
Posted by: Nezz2025
from Florida
pricey, need multiple filling option, but overall good
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
feeling taken advantage of
on March 29, 2026
Posted by: vlfx
from Oregon
tell me up front about fees. dont surprise me in the middle and stop nagging me to purchase other options. I can't believe how much you soaked me for filing state i am really angry right now
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as user friendly as it used to be.
on March 29, 2026
Posted by: Images0
from Florida
This year seemed a lot harder to find simple things like where to put in quarterly estimated taxes, etc. It also asked multiple times throughout the process if I wanted to upgrade .. that was really irritating. It seems like they are purposely making it confusing to try to get you to upgrade to get professional help. I've always been a fan of TurboTax but I'll likely be looking elsewhere next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TB is great
on March 29, 2026
Posted by: ymk2025
from 1909 PELHAM AVE UNIT 306
Interface is great, guides you smoothly thru the process. Check for accuracy unfortunately asked on several occasions to complete info that is not relevant to my tax situation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Nice!
on March 29, 2026
Posted by: DebraS52
from Iowa
Thorough !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax continues to be my Tax Software of choice
on March 29, 2026
Posted by: JudiR123
from Virginia
This is the first time I used the on line version. It is a bit different from the desktop version. Both have their pros and cons. I'm not as comfortable with the on line. If I wasn't aware of some of my tax situations, I may ha
ve missed some steps. I did really like the AI chat and was able to get most of my questions answered using it.
ve missed some steps. I did really like the AI chat and was able to get most of my questions answered using it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com