Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,555 Reviews)
Rating breakdown 49,555 reviews
5 Stars
36,125
4 Stars
6,006
3 Stars
2,809
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
They Own the market and useability is falling
on March 29, 2026
Posted by: WXYZ1234234thm
from MI
I miss being able to tag sections i need to go back to. There used to be flag icons. You sneak in expert version that doubles the price with misleading content. When you type in a question to see where to enter in some form the reply pops up on the left and tells you some section where that topic can be located. The instructions do not align with the sections on the right. Why the heck aren't they hot spotted to let user select the link to go to the place you are looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
so awesome
on March 29, 2026
Posted by: nsmitty1313
from Georgia
Very easy to use. Made the experience so much better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is intuitive
on March 29, 2026
Posted by: Don 26
from Washington
Took 5 hours (1.5 hrs. estimated). Overall, completed form looked good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on March 29, 2026
Posted by: Mike0310
from TX
I didn't engage anyone. It all went well. could be cheaper.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is very good
on March 29, 2026
Posted by: Hendo1039
from Georgia
I have filed for many years with TurboTa and generally it is good. I was a little disappointed this year as it did not answer my questions fully for some situations and in one case the instructions did not seem to match the questions / inputs in the deductions / credit page. I did very much appreciate the import of tax documents and 1099 reporting forms.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
An absolute nightmare for tax w 1099s for traders
on March 29, 2026
Posted by: TaderFromTexas
from Texas
I have 7 brokerage accounts with the same broker. After importing 1099 data, TurboTax required me to click through every section (Dividends, Interest, Capital Gains, etc.) for each account individually just to confirm and keep the imported records. That's 7 sections per account × 7 accounts = 49 confirmation screens, each requiring multiple clicks to review and accept. In total, I had to click through approximately 350 screens just to retain data that your system already imported successfully.
This is a fundamental design flaw. If TurboTax can detect that 1099 forms were imported for multiple accounts from the same broker, it should offer a single "Accept All" or bulk confirmation option rather than forcing users through each section one account at a time.
To make matters worse, the import did not properly parse "Various" dates in the cost basis fields on 1099-B transactions. This triggered a "Needs Checking" flag on thousands of individual stock and option transactions. I spent over 4 hours manually updating each transaction to clear these alerts — work that should have been handled automatically during the import.
I'm not the only one experiencing these issues. Your own community forums are filled with users reporting the same problems: imported data showing "Needs Review" indefinitely, imports overwriting data from other accounts, and repeated loops of re-importing without resolution. These are not edge cases — they affect anyone with multiple brokerage accounts and active trading activity.
For a product that charges a premium specifically for investment income handling, this experience was unacceptable. I'm requesting that your product team prioritize:
1. A bulk accept/confirm option for multi-account 1099 imports from the same broker
2. Proper parsing of "Various" date fields on 1099-B cost basis data
3. A streamlined review process that doesn't require hundreds of redundant clicks
2. Proper parsing of "Various" date fields on 1099-B cost basis data
3. A streamlined review process that doesn't require hundreds of redundant clicks
I've been a TurboTax customer for years, but this year's experience has me seriously evaluating alternatives.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax online version can be better
on March 29, 2026
Posted by: Tigertext
from Georgia
It has been a great experience with Turbotax and its customer service representative. My only suggestion is to improve the experience for rentals and rental property owners like having the ease to file Form 3115 and calculating depreciation. Also make Roth Conversion from traditional IRA portion little bit more clearer and input data more easier automatically from last year. Please make your online version as good as your desktop version. Also, correct things in such a way that there there are not edits required on the back end after it says lets review your federal return and then brings up form which is greyed out and difficult to enter the data in. This did create some difficulty. Please make that part more user friendly
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Should have produced a disc for old computers
on March 29, 2026
Posted by: mvbsjb
from ND
I'm disappointed not to be able to use the disc My laptop is on windows 10 So this cost me more than double and is more difficult and annoying to use
Written by a customer while visiting turbotax.intuit.com