Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is the best
on March 29, 2026
Posted by: IMARCE
from Kentucky
This is the best way to file your returns. It is easy and fast. I used Turbo Tas software for the last 10 years, never have had an issue with IRS.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The online version needs features from Desktop ver
on March 29, 2026
Posted by: Kate 86
from CO
I didn't like the online version since it more restrictive than the desktop version. If data is going to be removed, such as checking if standard or itemized deduction is better, let the user know prior to removing the data. With the desktop version, I can save the return prior to making changes, with the online version, that is not possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
tubo tax
on March 29, 2026
Posted by: vivian6
from TX
very accurate helpful to be able to compare with other tax products
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pricing and add-ons are confusing and predatory
on March 29, 2026
Posted by: SAM975
from MN
I have used turbo tax for many years and have always been happy with it until recently. The new interface and all online pricing is predatory and confusing. It is easy to click on services you do not need inadvertantly. I believe this is dishonest and bad business practice. I will consider using another software next year. I also believe that the price is too high for the "Do it Yourself" Premium. The pricing is overshadowing the helpfulness of the product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Taxes suck!!
on March 29, 2026
Posted by: ChrisandCosmo
from Washington
Most confusing return yet! I have used Turbo Tax for many years and never had so much difficulty. Maybe due in part to Tax Law changes. We did have to get a new laptop because our old one wouldn't let us upload Turbo Tax. We did use Turbo Tax last year to successfully file our taxes but when asked how we filed last year, that was not an option and we weren't allowed to explain.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on March 29, 2026
Posted by: Anonymous
from Orlando
Always excellent to use. It makes it so easy, even for complicated tax issues.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good service as always
on March 29, 2026
Posted by: bryan_shamalamadingdong
from mi
Used Turbo Tax for years. It remains a solid service to get my taxes done.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Automation broken, terrible interface&manual entry
on March 29, 2026
Posted by: TechDebtNBrokenAutomation
from State of Denial - on how bad this software is
I've used Turbo Tax on desktop for a decade. I thought going to the online would be better as when I called into customer service they could only see information if it was online. instead I got hacky software which didn't allow the changes necessary (had to be manually overridden, reworked, restarted multiple times). I am pretty sure I could vibe code something better. At the end of the day I doubt I'll use it again next year if this is the direction of the software. Even this stupid review box is being modified by AI to change my words to something that I am not even saying... This software has become garbage and it's really disappointing to see how much they've broken it without any major improvements. On the plus side, when the software crashed so spectacularly over and over and over again - at least they provided a feature to manually scan or take a picture to capture your data manually. Summary: The best feature on this terrible software is the fact that you can now added things manually or with a picture when all of their systems break.
Written by a customer while visiting turbotax.intuit.com