Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Amazing
on March 29, 2026
Posted by: DeBlair
from Tennessee
The system was user friendly and everything was smooth.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Expensive
on March 29, 2026
Posted by: Foxcraft
from Minnesota
Thanks , quick and easy. A little pricy for a minor.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ok, but things need to be addressed
on March 29, 2026
Posted by: RTMS111
from Mississippi
It did not capture that I filed last year with TurboTax. When I was encouraged to file via your cloud product I was told the transition would be seamless. It wasn't so seamless. I don't like being pitched for additional products around every turn. So of the promotional material was presented in a way to encourage unintended acceptance. I think this is a predatory practice for those that may get confused.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time to use the online version. It was good!
on March 29, 2026
Posted by: PAL2026
from Nebraska
I did run into a bump near the end, but I got call back within 5 minutes. The Turbo Tax Care Team was able to help me quickly get back on track!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Irritating for a somewhat simple return
on March 29, 2026
Posted by: angee68
from Indiana
Some fill in forms were not available. When asked questions about income, proper forms didn't show up I had to go looking for them and manually enter.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rocks
on March 29, 2026
Posted by: fdami1998
from Missouri
Easy to navigate. Also like the help articles> It cleared up some of the concerning questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Navigation is really clunky
on March 29, 2026
Posted by: foobar32
from MI
When jumping back to something earlier, you have to do tons of clicking through the same forms, over and over again, just to get back to where you want. Navigation could be greatly improved. Also, clearing out bogus empty forms that got added and are causing problems is really hard. Overall, I expect much better given what I paid for this.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Stay with the desktop version
on March 29, 2026
Posted by: Hal77591
from Texas
I found that TurboTax online was a much inferior product to the TurboTax desktop product. I have been using your desktop product since 2003. I will not be using the online version again. The software got confused in several place where it insisted that a subject be reviewed and after reviewing the subject still would not let me proceed as it wanted the same subject to be reviewed. In fact I had to entered made up numbers in several categories in the deductions section as it insisted that I review them but when I did it stated all was good as I was using the standard deduction and did not need any additional input. This type of thing occurred in multiple places and caused the time to complete my return to be extended by several hours.
Navigation between sections was difficult for me but maybe that just how it works compared to using the desktop. FWI: the computer I was using to do my taxes was Windows 10 based so I thought using the online version would allow porting my returns between computers to be easier.
Lastly it cost approximately twice what I typically pay for the desktop which irritates me since I considered the online version to be inferior.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com