Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Not happy
on March 29, 2026
Posted by: Loisyp
from Texas
The cost was way too high for two senior citizens. I don't like the online one. I learned the desktop software and have spent several days doing the online version. I can't afford it and may have to get paper forms next time.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
EXPENSIVE
on March 29, 2026
Posted by: filingpoor
from NY
The price has gotten wild. $203 dollars to file?! Nonsense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love using this product
on March 29, 2026
Posted by: NJ Turners
from New Jersey
This is my go-to tax software! We love using this, and every year it gets better!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful in doing simple taxes
on March 29, 2026
Posted by: Weke5
from los angeles, CA
A little harder to navigate since it is quite different then previous versions.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Sucks
on March 29, 2026
Posted by: Americaaaa
from Maryland
Terrible service, will not be using Turbo Tax ever again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Instructions are not clear but rather deceptive
on March 29, 2026
Posted by: gracels
from Florida
Everything was great until it was time to pay for filing. There are fees for everything and selection information of what is optional and how it effects your processing time is not clear. The e-filing which is processed 5 days earlier, did not appear to be a requirement. That information is not clear when going through the completion process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Web site filing needs work
on March 29, 2026
Posted by: MTHorseman
from Montana
When it came time to actually file the web site said that I had tried to file with TurboTax last year but didn't and asked how I filed. I did file with the TurboTax downloadable software and my e-files were accepted. This year I bought the software but then it pushed me to use the web site so I did, and then this happened and I had to go through a whole process of entering my AGI. Since the web site is so broken I am unlikely to use it next year and will go back to the software version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
AVOID TurboTax online filing - use desktop version
on March 29, 2026
Posted by: GerberBB
from NY
Worst experience I've ever had filing my taxes using the TurboTax website. I was asked to confirm the same item over 10 times and the system would still not let me enter the information as shown on my tax document. I am paying over DOUBLE THE PRICE to file online vs the desktop download, which is completely asinine and outrageous. This is the least confident I have ever felt filing my taxes in the last 5+ years! 0/5 would NEVER recommend turbotax online to anyone ever again
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com