Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Bugs need fixed and...
on March 29, 2026
Posted by: David7777777777777777
from PA
Software has bugs. Found myself repeating same tasks. And hated at the beginning when I was left no option but to start with your most expensive version, and then had to downgrade. The overall impression is too many upsells throughout the entire process. Please just be happy with your current profits!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Glitch unresolved
on March 29, 2026
Posted by: KHDMEC
from Virginia
We were prompted to review a section for our federal form and we did. There was no way to signal we were done with the review (we found no errors) and TurboTax kept telling us to review the same section. We finally ignored the prompt to finish our taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Product is poor.
on March 29, 2026
Posted by: Turbotaxreviewer1123
from Wash
Product is poor and exploitative. Not the best way to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax helped but expensive for state filing
on March 29, 2026
Posted by: AmandaNJ2025
from 193 TENBY CHASE DR, O171
TurboTax made it easy to file my taxes, especially with multiple jobs and self-employment income. The step-by-step guidance was helpful, and it caught important details like health insurance penalties.
However, I was disappointed that after completing everything, I had to pay an additional fee just to file my state return. It feels frustrating to do all the work and then be charged at the end.
Overall, it’s a good platform, but the pricing for state filing could be more transparent.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Well done
on March 29, 2026
Posted by: John4617
from mo
easy to use and accurate. And the price is right. Very well done.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re committed to making sure the value you get from TurboTax far outweighs the cost, and we’re glad that was your experience this season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth Filing Process
on March 29, 2026
Posted by: MarcVC
from Wisconsin
Straight forward and yet comprehensive. Asked great questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy with it
on March 29, 2026
Posted by: Jack nil
from Georgia
Easy to work with . Good job and happy with the product
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you
on March 29, 2026
Posted by: Micro Taxes 2025
from Ohio
was easy except for the investment piece as the 1099-B from etrade did not coincide much with turbo tax, i had to find the adjustment cost basis somewhere else. perhaps it could be the etrade 1099b
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com