Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TurboTax works relatively well
on March 29, 2026
Posted by: Guy108
from Minnesota
I found some of the tax review checking steps faulty and required me to manually adjust as the software wasn't picking up the change that was needed.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax has gone down hill
on March 29, 2026
Posted by: macLau
from texas
It was very difficult to move throughout the software. Could not navigate smoothly between different sections while trying to fix the documents. When Turbo /tax was on the CD i could search and move to sections i wanted to work on. Also when trying to correct things you couldn't tell where I was in my tax forms. Not very happy with Turbo Tax this year might try another form next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbox online should have form mode
on March 29, 2026
Posted by: xiaojunlu
from NJ
It lacks of form mode like the desktop version, other that this, the online version is a great software.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX WAS FINE
on March 29, 2026
Posted by: shawnstaxes
from indiana
COULD NOT IMPORT W2'S INTO TURBO TAX. HAD TO ENTER INFO BY HAND
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Easy
on March 29, 2026
Posted by: Bud 6119
from Florida
Helpful for most questions - no complaints- accurate and thorough.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More difficult this year
on March 29, 2026
Posted by: TXCLC
from Texas
I have been using TurboTax for many years, and the product seemed clunkier and less user friendly this year. This was the first time I have ever had issues with importing both from Schwab and JPMorgan.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
State Part of Turbo tax is horrible.
on March 29, 2026
Posted by: Karen dissatisfied
from Oregon
The state program did not enter my estimated taxes that I paid even though I reported it at the beginning of the interview. The actual place it would be entered into my taxes never would come up on the menu to the left. I spent hours trying to get to where I could enter it. Really bad transparency of this program. I don't think I will use turbo tax again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax
on March 29, 2026
Posted by: NolanC
from Virginia
You guys told me I had to fix something in my federal review about my car depreciation and then didn't let me change it in the pop up. I had to redo an entire section after trying to figure it out for 20 minutes .
Written by a customer while visiting turbotax.intuit.com