Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Not a fan
on March 29, 2026
Posted by: MegC251
from IL
This is the worst version of TurboTax I've ever used. Redundant and had to decline add ons over and over. Didn't like how it didn't show the refund so far until half way through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Handles my moderately complex return
on March 29, 2026
Posted by: Old Man in SoCal
from CA
I like TT because it provides good explanations of my unusual tax situations. For the instances in which it does not provide enough info, the app is so popular that I can find answers to my questions from other online sources with a basic google search. I also like the multiple options for inputting my tax forms from institutions. The main thing I do not like about TT is the high cost. I keep using it because my info from last year is automatically available, which saves me time.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on March 29, 2026
Posted by: joseph grant
from ks
very helpful in filling with my taxes will do it again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is horrible and antiquated
on March 29, 2026
Posted by: APPR12
from CA
For a substantial portion of the return filing process, it felt like turbotax was coming in the way rather than making things easier. Sometimes, it's easier to edit the form directly to fix the issue, turbotax should sync both ways so I can switch back and forth. Not one of the auto import integrations worked. Instead of popping the useless thing on the side about what I can do, why not just let me bulk edit non covered securities. Also how hard is it to auto fill these fields for major brokers. You should behave more like a data integration layer rather than just a form filling ui.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
okay as it goes
on March 29, 2026
Posted by: SRGB73
from California
I had to search for how to include payment of estimated taxes; it did not show up in the general process.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not easy to use
on March 29, 2026
Posted by: Smokey845
from Michigan
In the past I used a Turbo Tax CD and using this program online was very confusing, especially for my Schedule C and IRA income.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes it so easy
on March 29, 2026
Posted by: bananana3
from Illinois
It was so easy and quick! It took me less than an hour this year. It took a little longer last year, but now that it remembered some of my information from last year, it was a breeze.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful product.
on March 29, 2026
Posted by: DavidIra
from CA
The online TurboTax is horrible compared to the downloaded version. I only used it because TurboTax forced me to by making the downloaded product incompatible with Windows 10. There is no way to add supporting details, such as showing calculations that lead to an entry. They also make it very difficult to see the actual tax forms, while also making it hard to quickly check a particular entry without enduring endless dialogs.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com