Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Nickle & Dimed
on March 29, 2026
Posted by: GoodTrouble2026
from Michigan
TurboTax works, but the pricing model punishes anyone with slightly more complex taxes. Just because I have a 1099-DA, I pay double? why? A flat rate would be fairer for everyone.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is extremely epensive
on March 29, 2026
Posted by: ZJack21
from OH
Seems user friendly and I guess it provides some sort of expertise
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Alot of fees
on March 29, 2026
Posted by: madmax777
from 3300 w camelback rd, 506,21238103
Too many fees, I didn't want the premium everything was fine without it at all. Not returning next year
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Name Changes are Problemmatic
on March 29, 2026
Posted by: Last_Name
from Idaho
Normally I love Turbo Tax for filing my taxes, but I had a name change and it did not process the forms well with my new name. It did not ask about any name changes, so I had to be conscious of the name fields when checking everything. I am not even sure if it signed my name correctly as the signature line is blank when I reviewed the return before I filed. Fingers crossed it doesn't get rejected. Also, it put my middle initial in the incorrect box on the state form. Everything was filled out correctly in my info and I followed the steps in the help section, still did not carryover the information correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax was good
on March 29, 2026
Posted by: CurtisC2025
from Virginia
Turbo tax was clear and provides excellent features to understand information needed. However, the one category that lacked supporting information/faq answers was 1099-Q reporting. There should be an i link providing more information.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
no
on March 29, 2026
Posted by: dontworryabit
from new jersey
this was so stressful and took way longer than necessary. I don't know which premium it had me pay for but i did not feel supported by it and it was a waste of my money. also stop using ai
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lacking in historical data
on March 29, 2026
Posted by: KGJ33
from WA
Overall process was fine, but for some reason you do not have my 2024 tax return...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax ONLINE sucks because you can't see FORMS
on March 29, 2026
Posted by: WatermanAndy
from Floridia
TurboTax ONLINE sucks.... because you can't see your FORMS until you print / save the completed return. NO WAY to edit in FORMS as I could with Desktop. I found NO advantage to using the ONLINE, and annoyed by having to log back in between my "breaks" between answering too many QUESTIONS. And it did not ask me about my pre-paid Estimated Tax payments. I had to FIND where to enter the $ 100,000 I already had paid in. ...In TurboTax Online, you cannot enter or edit your tax return directly in Form view. The program guides you through a question-based interview to ensure accurate data entry.
If you are using TurboTax Desktop, you can switch to Form view by clicking the Forms mode button, usually found at the top or side. This lets you view and edit tax forms directly.
For TurboTax Online, you'll need to enter information through the provided questions and sections, as direct form editing is not supported.
Written by a customer while visiting turbotax.intuit.com