Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,556 Reviews)
Rating breakdown 49,556 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,809
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Fast quick and easy process
on March 29, 2026
Posted by: seancour
from New York
Fast and easy transaction and got my taxes done within 2 hours. They helped me save by getting my new car deductible since its a Hybrid
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax needs some improvement
on March 29, 2026
Posted by: Ohio62
from Ohio
I don't find the interface very intuitive. Some things like the 1040-ES payments are difficult to find and when it prompts you to review something, it continues to state it needs to be reviewed.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Nickle & Dimed
on March 29, 2026
Posted by: GoodTrouble2026
from Michigan
TurboTax works, but the pricing model punishes anyone with slightly more complex taxes. Just because I have a 1099-DA, I pay double? why? A flat rate would be fairer for everyone.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is extremely epensive
on March 29, 2026
Posted by: ZJack21
from OH
Seems user friendly and I guess it provides some sort of expertise
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Alot of fees
on March 29, 2026
Posted by: madmax777
from 3300 w camelback rd, 506,21238103
Too many fees, I didn't want the premium everything was fine without it at all. Not returning next year
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Name Changes are Problemmatic
on March 29, 2026
Posted by: Last_Name
from Idaho
Normally I love Turbo Tax for filing my taxes, but I had a name change and it did not process the forms well with my new name. It did not ask about any name changes, so I had to be conscious of the name fields when checking everything. I am not even sure if it signed my name correctly as the signature line is blank when I reviewed the return before I filed. Fingers crossed it doesn't get rejected. Also, it put my middle initial in the incorrect box on the state form. Everything was filled out correctly in my info and I followed the steps in the help section, still did not carryover the information correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax was good
on March 29, 2026
Posted by: CurtisC2025
from Virginia
Turbo tax was clear and provides excellent features to understand information needed. However, the one category that lacked supporting information/faq answers was 1099-Q reporting. There should be an i link providing more information.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
no
on March 29, 2026
Posted by: dontworryabit
from new jersey
this was so stressful and took way longer than necessary. I don't know which premium it had me pay for but i did not feel supported by it and it was a waste of my money. also stop using ai
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com