Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Super Helpful software
on March 29, 2026
Posted by: TEPJ
from Virginia
It always takes longer than they say, but it really guides you through all steps
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
ok
on March 29, 2026
Posted by: nurul mukul
from new york
it is good but its different from last year software
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time trying online
on March 29, 2026
Posted by: KirtBirt
from Arizona
Good experience.
Struggled with getting it to accept AGI for online submission.
Struggled with getting it to accept AGI for online submission.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Jenna was great!
on March 29, 2026
Posted by: Dustinamplyler
from NC
Jenna was amazing. Definitely knowledgeable, extremely pleasant and easy to understand. She gets rave reviews from me!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome and easy to use.
on March 29, 2026
Posted by: N0159
from Atlanta, Ga
TurboTax is amazing and easy to use. It has a virtual assistant I could use and ask help anytime I need. I learned a lot about taxes through this app and I’m so grateful. It even has the feature for me to take a picture of my tax forms so I wouldn’t have to fill in every single number- it does it for me. I’ve been using TurboTax for years and I will continue to do so.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Charged for product before finished using service.
on March 29, 2026
Posted by: kate 1555555555
from nv
You charged me for the use of the service before I completed my return. I will not use your service in the future because of this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not so awesome but still good
on March 29, 2026
Posted by: MM 2025 Review
from 10 Cardinal Road
This year seemed to be cumbersome and you seem to have gone out of your way to make it more difficult by adding too many screens that were not necessary. Also, you are making it more difficult to input information if I want to type it by myself. I had to go through every screen each time I added a different interest or dividend item. I had to indicate every time if it was interest or dividend instead of just asking to add more interest or dividend. Also stop trying to push your add on so many times.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax laws suck this year.
on March 29, 2026
Posted by: B4LLMOM
from Wisconsin
It was fine. I was just frustrated with the tax laws and how much less my refund was this year, literally in the thousands of dollars.
Written by a customer while visiting turbotax.intuit.com