Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,556 Reviews)
Rating breakdown 49,556 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,809
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Not a huge fan of the on-line version
on March 29, 2026
Posted by: Daddio_2026
from Virginia, VA
Since I'm used to s/w on my computer I found the on-line version much harder to skip around in to add what I wanted to add, when I wanted to add it. In addition, while it added my info from 2025, it insisted, when doing the e-file, that it could not find my return from last year and I must have used a different s/w program. I've been using TurboTax for decades.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like using Turbo Tax
on March 29, 2026
Posted by: Matt 26
from texas
This was easy to use. I will use next year. Very intuitive
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
There is still room for improvement.
on March 29, 2026
Posted by: GHP007
from NY
It isn't as intuitive and as easy to use as previously. It really let me down on the foreign income. Verry cumbersome. And the program asks too often about buying additional products from Intuit. Ask once, that is enough. It makes me ask, "are the other tax programs friendlier".
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good experience
on March 29, 2026
Posted by: NickBla
from CT
Did not use any agents. Everything was pretty easy to understand and use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use and understand Turbo Tax
on March 29, 2026
Posted by: Kat20262026
from MA
Turbo Tax is a good vehicle to do your taxes with a good ingerface and support.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy and intuitive!
on March 29, 2026
Posted by: easypeasy15
from Iowa
It was very fast and the AI tools were awesome! Best experience filing my taxes ever!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great as always
on March 29, 2026
Posted by: Tesa025
from San Antonio, TX
Somewhat different from the last few years, but finally came thru in the end
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Getting spammier
on March 29, 2026
Posted by: nsnsnsnsssavfafa
from TX
Taxes are terrible. Turbotax makes taxes significantly easier. That said, there are many roadblocks towards the end of filing (let's check your 2024 AGI; let's get your DL info; let's get your _spouse's_ DL info; wanna upgrade? are you sure you don't wanna upgrade? wanna open a promo account? return is faster with a promo account.) that really degrade the user experience here.
Written by a customer while visiting turbotax.intuit.com