Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easier each year!
on March 28, 2026
Posted by: Rachel987425
from Lynchburg, VA
Love that TurboTax makes enhancements each year that make filing easier and more clear. The new AI search/question box was great and I appreciated the reduced number of "check ins" on how I was doing or feeling. Great experience overall!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
The user interface and questions were confusing
on March 28, 2026
Posted by: Smita85
from New Jersey
The questions were sometimes vague and inaccurate and did not match the situation. The changes made to the user interface and widgets from last year were quite confusing.I did not like the changes
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Meh
on March 28, 2026
Posted by: Dan4265
from IL
The online was not nearly as good as the desktop version, which I purchased, but wouldn't run on on Win10 machine. It was very difficult to avoid being charged for extra things I didn't want.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Won't use Turbo Tax again
on March 28, 2026
Posted by: dashite
from washington
Could not download from financial institution directly.
Uploaded manually, that contained multiple files (2 or 3).
$35 is a hidden charge that was not disclosed until filing. VERY BAD!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Too expensive
on March 28, 2026
Posted by: 2025Paris
from Oregon
I did not pay the extra money to use one of your experts. It is expensive enough without them. Overall I found the product easy to use. There were some items that I had on the desk top version that were difficult to find in the online version. I had to switch to online because you no longer support Windows 10. I already paid for your downloadable project and you charged me again to go on line. And the online version was more.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
More complex TurboTax 2025
on March 28, 2026
Posted by: Donge
from MA
It's pretty good experience, but the progress is more complex than 2024.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Need to improve
on March 28, 2026
Posted by: sophie97
from CA
Not taking my k-1. Having 2 states filling, not adjusting the numbers automatically.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
its the only tax service i will use
on March 28, 2026
Posted by: Monte Mctaxes
from ca
I liked the fact I was able to take off premium and just do the basic return easily. Got it done in about an hour an got a great return.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for the great review! We’re thrilled that we could help you secure a refund you’re happy with. Our goal is always to make sure you get every dollar you deserve.
Written by a customer while visiting turbotax.intuit.com