Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
-uck
on March 28, 2026
Posted by: endless loop
from texas
IRS keeps rejecting 2025 because 2024 has not been processed yet. and program keeps me in a loop saying the same thing
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Filing taxes should be free
on March 28, 2026
Posted by: Marx69
from New Mexico
The constant upselling is infuriating. and it always ends up being more expensive than initially advertised. Also, stop lobbying the government against being able to file for free. Its absurd that filing taxes, a requirement for everyone, is fee-for-service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A bit jittery online experience - experienced user
on March 28, 2026
Posted by: Disc0Daddy
from Oklahoma
First time using online. Had some things that were confusing. Next time I will go back to desktop.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have used TurboTax Since 1975, always Happy!
on March 28, 2026
Posted by: Benanna5658
from Florida
Had to get used to the new format, confused at first, I like it now.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on March 28, 2026
Posted by: EddieMcNeddie
from Florida
Super easy to use. This is my second year filing on my own with TurboTax, and the entire process was smooth, straightforward, and stress-free. No issues at all
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is user friendly
on March 28, 2026
Posted by: gearheadty99
from Tennessee
Is very user friendly. Only problem was I had to refresh the page a couple times when it froze.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is not as good as last years.
on March 28, 2026
Posted by: Nick name for who
from Michigan
Normal to be expected experience. Not as user friendly as last five to six years I have used.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax - Not bad
on March 28, 2026
Posted by: KEHab
from North Carolina
Not bad - Kinda complicated. Didn't recognize prior year's submittal using Turbo Tax.
Written by a customer while visiting turbotax.intuit.com