Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Simple Format Helps Me
on March 28, 2026
Posted by: Terry CA
from California
I like the step-by-step format. Following the format makes the process simple and accurate. My problem this year was starting out with a new computer and having glitches with my printer software. I finally went back to my old computer, and things went smoother. I ran into two unique situations where I had to stop and research to complete those sections.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
10+ Years Using Tubo Tax
on March 28, 2026
Posted by: Blake Tiggy
from Missouri
It was very easy to use. Gets easier every year. Would recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
nice and easy
on March 28, 2026
Posted by: jjjjw
from 52 BERNARD ST
very easy and fast, love the discount , veey use again next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I will continue to use Intuit !
on March 28, 2026
Posted by: Hcabsrebe
from North Carolina
First time user of online product, little confusing without seeing the forms directly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax filing made ease
on March 28, 2026
Posted by: gcn69
from NC
Its easy, accurate and great explanation during doubt. i've been using it years and no regrets.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Upgrades are forced by common tax situations
on March 28, 2026
Posted by: Lamotra
from Florida
High costs. Upgrades are forced by common tax situations. Limited functionality for complex tax situations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Made a deduction confusing
on March 28, 2026
Posted by: Aerator
from Ca
You could have mention to look at last pay stub for ot premium so you can use on deductible especially when 2025 did not have on w2 box.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was super frustrating
on March 28, 2026
Posted by: jon15923939
from CA
Very frustrating experience, and I work in software. Lots of bugs. File uploads but software does not parse values correctly. Lots of "review this form" but not clear what needs to be reviewed. After reviewing and confirming, still sent back to review over and over again. Threats to pay $59 or your state taxes will be deleted despite signing up for promotion to free e-file.
Written by a customer while visiting turbotax.intuit.com