Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Twana (my tax expert) was INCREDIBLE!
on March 28, 2026
Posted by: JRaynor1965
from Arizona
Twana was INCREDIBLE! And I only had to wait 23 minutes to speak with her! She was extremely friendly, knowledgeable, and professional! I was in an endless loop trying to figure out my HSA info vs. my MSA info (turns out I didn't HAVE an MSA!). She got me through the loop to a point where I was able to finally submit my forms. I feel absolutely confident in her guidance and don't know what I would have done without her help!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax was pretty smooth
on March 28, 2026
Posted by: WMman
from NY
I did not care for having to be upgraded while I was filing, and I didn't like not knowing what my cost would be before the end. But, it was pretty smooth and once i got it down it was fine!
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on March 28, 2026
Posted by: j r 21
from new Hampshire
helpful< quick >easy simple
my wife and i were able to complete our taxes with out killing each other
my wife and i were able to complete our taxes with out killing each other
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!
on March 28, 2026
Posted by: Kitt008
from 8621 24th Avenue, 1FT
First time filing taxes and this software made it super easy. Very user-friendly and well-designed. Used it together with ChatGPT and it worked perfectly. Highly recommend!
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Thank you so much for charging me $130
on March 28, 2026
Posted by: FiggyPoops
from Kansas
If there's an option to just input your tax info without paying TurboTax $130 then it's not readily apparent. I don't need all these bells and whistles and every year I get exasperated trying to find an option that costs less without all these dumb, AI powered tools that I don't really need. It's exploitative and gross but good job on lobbying our government to make the filing process as obtuse as possible so that I have to pay you year over year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on March 28, 2026
Posted by: Dezdawg
from Arizona
The interface was really helpful and intuitive. I liked seeing the progress bar helping me understand where I was in the process.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Lets go Turbo
on March 28, 2026
Posted by: Tally Taxes
from fl
Great product, affordable,easy to use! File on your own or get help
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden Fees and Forcing to Upgrade is Ridiculous!
on March 28, 2026
Posted by: JazzG1996
from Texas
It would have been nice to know that TurboTax FORCES you to upgrade whether you want to or not. The hidden fees were beyond frustrating.
Written by a customer while visiting turbotax.intuit.com