Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy Tax completion
on March 28, 2026
Posted by: ErnBob01
from TN
Simple, easy to understand and complete. Looking forward to filing next year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax - the best but still room for improvement
on March 28, 2026
Posted by: TSilva207
from ME
While TurboTax makes tax preparation easy and it seems to be very thorough with identifying tax breaks, it is a bit frustrating to walk through all the questions for itemizing and take a significant amount of time to gather the information only to be told the standard deduction is far greater than if you itemize. I could have been done SO much quicker if all I had to do was enter a total for my medical expenses to see if it made sense to itemize. T software makes you separate these expenses into different categories that was very time consuming.
Also, the checkout and finalization process could be streamlined. Like I'm done and ready to file yet the process takes too much time for what it is.
Other than these two gripes, TurboTax is efficient and well organized. Each year it seems to be more streamlined.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Online getting better, but I ran into a dumb bug
on March 28, 2026
Posted by: Kawena408
from California
I loved the import feature of my investment documents, and it was pretty simple to go through everything. What I HATED was getting stuck on the "Fix Error" screen to update something on my Return Worksheet. It kept taking me back to the fix error screen every time I clicked on "FIX". This also prevented me from E-Filing. This is a dumb bug!! I'm also not paying to ask an expert. Good thing someone on the community figured it out after they wasted a good chunk of time trying to fix it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I HAVE USED TURBOTAX 20 + YEARS LOVE IT
on March 28, 2026
Posted by: COREEN68
from OHIO
WAS KIND OF ROUGH THIS YEAR I HAD TO USE ONLINE, MY DESKTOP PC COULD NOT GET WINDOWS 11
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on March 28, 2026
Posted by: RSP007
from Tucson AZ
Rick was so patient, kind and helpful. Very professional
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good tool!
on March 28, 2026
Posted by: Kylenv
from NV
Great features interface and support prompts providing good accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but Frustrating
on March 28, 2026
Posted by: KandTSK
from PA
This version was frustrating to use (compared to version purchased in previous years). Although at start of the process it transferred data from prior Turbo Tax years (I used Turbo Tax for at least the last seven years), when it came time to e-file, it said I had not used Turbo Tax to file last return. That makes no sense to me. That made me track down prior filing. Second, I got caught in a perpetual loop in which, when I declined to have the Identity Protection, I had to re-enter (or at least go through) e-filing data. This happened three times. Only by signing out, and then reentering the data a fourth time, did the program go beyond the loop. The Help tab did not provide much help or explanation in that situation. Third, It is all e-file, or all mail--there is no ability (as far as I could see) to have some returns mailed in (like PA, which requires certain info to be included with the return, like a list of all trades generating LT and ST gains) and some e-filed. Turbo Tax does a good job, but this year was much more frustrating than years past--I suspect it was the rigidity of this on-line version that was the problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Joon Hong is awesome
on March 28, 2026
Posted by: Mr Hong
from Michigan
We had to file a amended Federal and State return. Joon Hong one of your Turbo Tax live expert's JOON HONG was extremely knowledgeable and very pleasant and walked us through the process.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com