Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
So Easy!
on March 28, 2026
Posted by: KingdomSeeker22
from Florida
This is my 4th year using TurboTax and I've never had any issues with the system! It lets me know automatically if I did something wrong and lets me fix it.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Consistent as Always
on March 28, 2026
Posted by: Mallent1
from Virginia
I've been using TurboTax since it was first offered. Thanks
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommend
on March 28, 2026
Posted by: Flufflebutt
from California
Pros: Excellent customer service, fairly straight forward, provided good information and explanations.
Cons: There were a few tax credits we needed to discover on our own through the internet as they did not pop up on Turbo Tax (Business Expenses and Solatube Credit).
Cons: There were a few tax credits we needed to discover on our own through the internet as they did not pop up on Turbo Tax (Business Expenses and Solatube Credit).
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this!
on March 28, 2026
Posted by: Anonymous
from California
I have been using this for some time now. It's been getting better year over year. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Interesting new Turbo Tax format.
on March 28, 2026
Posted by: Weeks47
from Pennsylvania
This was different from last year's Turbo Tax. It was easier while sometimes being more difficult. I spent a lot of time (hours actually) gathering all the information for possibly being able to itemize. At the end, the standard deduction was the way to go. It was hard to see how many thousands of dollars I spent on medical - particular dental work and then I could not itemize.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on March 28, 2026
Posted by: ZoZoLQ
from kansas
Very fun and easy! Always a good time. Bring it on!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hated it!
on March 28, 2026
Posted by: Iamout
from Indiana
TurboTax is not user friendly at al! The number of interfaces and the amount of time and frustration that went into verifying my identity was unreal. I vowed then that I would never, EVER use TurboTax again!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 28, 2026
Posted by: cloverleas
from oh
I find TurboTax to be easy to use, quick, and thorough. The cost is edging upward, but is still far less expensive than hiring a tax person and keeps me feeling in control of doing my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re committed to making sure the value you get from TurboTax far outweighs the cost, and we’re glad that was your experience this season.
Written by a customer while visiting turbotax.intuit.com