Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Great tool, frustrating forced upgrades
on March 28, 2026
Posted by: PPPBBB
from TN
Helpful, but the pushy upgrades are frustrating. I've used TurboTax each year and it has been very helpful. But I don't like the fact that the program automatically upgrades you to a more expensive deluxe plan, and it is extremely difficult to navigate to a page where you downgrade to a standard plan without the extra bells and whistles.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbotax
on March 28, 2026
Posted by: Jeff Pxxxxx
from Texas
Not that user friendly.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax review
on March 28, 2026
Posted by: MM Review
from Arkansas
Software was useful, relatively easy to navigate, explanation of items was very strong. Information accuracy good, no compatibility concerns.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on March 28, 2026
Posted by: JWBWPen
from FL
Very easy to navigate. Easy to understand directions
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great! Thanks
on March 28, 2026
Posted by: Cecil252
from Tennessee
It was fast, easy. comprehensive, and accurate. I appreciate the extra questions for determining applicable tax breaks.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Experience
on March 28, 2026
Posted by: Anonymous87856
from PA
Overall it was a good experience. There are some bugs which I needed to redo parts of my return. Overall I will use again next year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 28, 2026
Posted by: DavidB59
from GA
Very easy to use. Walks you through the process step by step.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax took the guesswork out of preparation
on March 28, 2026
Posted by: DEterp
from Delaware
I thoroughly enjoyed using TurboTax this year as it was easy to understand and easy to use. In plain english it was simple and definitely quick.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com