Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo Tax is great
on March 28, 2026
Posted by: Peppe2012
from South Carolina
Easy to use and your survey requires to much information.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First Time Turbo User!
on March 28, 2026
Posted by: riverjordan
from Texas
Good experience for the first time. Questions were slightly confusing on some sections
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is good
on March 28, 2026
Posted by: Username4178732
from Florida, FL
The software is good and does what it needs to. It's also pretty easy to use. But I don't like how they are always trying to upsell and I don't like how they want to take your data. I'm glad the law requires them to allow us to opt out. I really don't think they would otherwise. They do try to hide the opt out in a way that skirts deception.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It Works
on March 28, 2026
Posted by: wcsheffer
from MN
The service is fast and intuitive. That said, there are several prompts of fluff to click through.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Do not like all of the notices for add on fees
on March 28, 2026
Posted by: Alex 305
from Califoria
Turbo Tax from past experience is very accurate. I do not like all of the pop up fees for additional services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Using Turbo Tax is a painless process
on March 28, 2026
Posted by: Paul75206
from Texas
It was a great experience as usual! Thank you very much.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turb Tax is a Very Impressive tool.
on March 28, 2026
Posted by: paumurph555
from Connecticut
Very Impressive tool. I am very comfortable using this tool to submit my Federal ans Sata Income Tax forms
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Changes
on March 28, 2026
Posted by: Lefty101
from Kansas
You have made so many changes from last year that I don't like. I can't see the return until I'm ready to file.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com