Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax is great
on March 28, 2026
Posted by: EGM1
from Kansas
I would of liked to upload my w2 form online instead
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a great product
on March 28, 2026
Posted by: QLang
from NJ
Easy to use, got a professional advisor support and review details.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is extremely good.
on March 28, 2026
Posted by: Weary of picking names
from Georgia
Overall, Turbo Tax is a very good product.
Two issues surfaced for me. For some reason, the downloads from Edward Jones were requested twice. I do not know what caused this situation.
Schedule C - There was a problem, but the problem resolution was not clear to me. After several tries, I went back, accessed all steps of the form, and resolved the problem, which was to type Legal and Professional for each individual expense.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I used the Amnesia Edition
on March 28, 2026
Posted by: DQP69
from Pennsylvania
If u really wanted 2 know, you'd give more thn 50 c
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is Mediocre
on March 28, 2026
Posted by: MizEv
from Massachusetts
I purchased TurboTax Premier for $88 and still had to pay $188 for filing return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Intuitive but lacks guidance on unusual scenarios
on March 28, 2026
Posted by: Steph00000000
from OH
It always takes me considerably longer than the estimated time your webpage shows, so that can frustrate me when I wouldn't even have been tracking my time if you weren't tracking it for me. I am frustrated with the vague guidance on certain questions related to investments. For example, I had some tax-exempt dividends and needed help with attributing those dividends to certain states. The guidance was quite vague about reaching out to my financial institution. I ended up finding better information on google.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great
on March 28, 2026
Posted by: BryceM20
from CA
It was my first time filing my own taxes, it was not too bad.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Taxes eases the paid of filing!
on March 28, 2026
Posted by: Kemp63
from 2841 Brookside Run Southwest,
First time filing on-line vs. download app. A bit more questions to navigate, but made it through the process with relative ease. Overall, not a bad experience.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com