Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbotax is taking advantage of people filing tax
on March 28, 2026
Posted by: Bobs12344
from florida
Just a crook company trying to take money inbetween you and the government. $40 processing fee out of your refund for no given reason. Additional fees for no help, just to trick someone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I love TurboTax
on March 28, 2026
Posted by: Lilia71
from United Kingdom
In general, my experience with TurboTax is excellent, but the reason I only gave it 4 stars is that for someone like myself who lives in the UK some functions were not accessible to the fullest extend. In some situations TurboTax rejected my UK postal code and also my UK telephone number. Even though at the beginning it accepted my foreign address it did not allow me to input it on 1099-R. It was a bit frustrating.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is great
on March 28, 2026
Posted by: EGM1
from Kansas
I would of liked to upload my w2 form online instead
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a great product
on March 28, 2026
Posted by: QLang
from NJ
Easy to use, got a professional advisor support and review details.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is extremely good.
on March 28, 2026
Posted by: Weary of picking names
from Georgia
Overall, Turbo Tax is a very good product.
Two issues surfaced for me. For some reason, the downloads from Edward Jones were requested twice. I do not know what caused this situation.
Schedule C - There was a problem, but the problem resolution was not clear to me. After several tries, I went back, accessed all steps of the form, and resolved the problem, which was to type Legal and Professional for each individual expense.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I used the Amnesia Edition
on March 28, 2026
Posted by: DQP69
from Pennsylvania
If u really wanted 2 know, you'd give more thn 50 c
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is Mediocre
on March 28, 2026
Posted by: MizEv
from Massachusetts
I purchased TurboTax Premier for $88 and still had to pay $188 for filing return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Intuitive but lacks guidance on unusual scenarios
on March 28, 2026
Posted by: Steph00000000
from OH
It always takes me considerably longer than the estimated time your webpage shows, so that can frustrate me when I wouldn't even have been tracking my time if you weren't tracking it for me. I am frustrated with the vague guidance on certain questions related to investments. For example, I had some tax-exempt dividends and needed help with attributing those dividends to certain states. The guidance was quite vague about reaching out to my financial institution. I ended up finding better information on google.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com