Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,558 Reviews)
Rating breakdown 49,558 reviews
5 Stars
36,126
4 Stars
6,006
3 Stars
2,811
2 Stars
1,790
1 Star
2,825
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TurboTax Online is Frustrating!
on March 28, 2026
Posted by: Mark RS
from TX
I have used TurboTax for several years with good results and experience. Due to the fact that I have not moved to Windows 11 yet, I was forced to use the online version this year. I was not impressed. First, I could not review the forms as I was providing the information, only at completion. Second, the online version would disconnect if I did not enter anything over a period of time.
I will revert to the standard version again next year.
I found the online version frustrating to use and had too many commercial products being advertised as I was completing my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
A little sketchy with upselling
on March 28, 2026
Posted by: DJS26
from vt
Would like to see a flow that resembles a normal return, but the prompts are excellent
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on March 28, 2026
Posted by: SUNDERZ
from NEW JERSEY
GREAT WITH FIDELITYHELPING TO PAYIT SEEMS FAST AND ACCURATE PLUS DOES STATE TOO
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Desktop Version is Better
on March 28, 2026
Posted by: Decline2
from Minnesota
Turbo tax is fine. I've used it for years but this year was using Turbo Tax online instead of the desktop software due to incompatibility with my operating system. In the online version, turbo tax tries to up charge you every step of the way, including requests to upgrade or add features several times even after declining.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and easy
on March 28, 2026
Posted by: LLM17
from sc
Fast and easy. Explanations were clear andeasy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Attempted manipulation
on March 28, 2026
Posted by: bfroesch
from 2412 Tudor Dr
I got to nearly the end and sensed that I was going to be charged more than I expected, where there was going to be an "expert review" that I didn't believe I opted for, seems the very first step or two stee3red me that way without my direct intended consent. I was disappointed in this, I did find a way to downgrade before I was charged, but felt manipulated. Please do better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is a tick on the populace
on March 28, 2026
Posted by: effu69
from PA
It sucks that I have to pay money in order to effectively pay my taxes. It double sucks that you have ads for upgrading your product in the middle of my filing. It's absolutely horrendous that the AI also butts in. This experience is horrible and I hope changes are made that I don't have to interface with this again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tread carefully
on March 28, 2026
Posted by: favoritedaughter
from GA
Generally ok but it was very difficult to find where to input estimated payments we had made and difficult to navigate from one section to another without answering the same questions repeatedly.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com