Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,634 Reviews)
Rating breakdown 49,634 reviews
5 Stars
36,166
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
expensive
on March 28, 2026
Posted by: joeybru2026
from minnesota
very expensive 180 dollars to file on top of paying in for state taxes so 1000 dollars i had to pay instead of 800 for state taxes
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Experience
on March 28, 2026
Posted by: dbates999
from SC
Overall, a good experience. For the past two years I used the desktop version and did not have any issue in transferring my data from the prior year to the current year. This year I used the online version and was unable to transfer my data. Somehow or another I wiped out what I had last year. May have been user error, but like i said - no issues in past years. Not a big issue as my return now is pretty simple. I would have been quite upset in earlier years as my return was quite complex.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed in the Higher Cost versus Desktop Ver
on March 28, 2026
Posted by: Astro25
from NC
Definitely made my tax preparation easy. Just was not happy with the cost to use the online service versus using the desktop version. It was $188 this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Must use for people have investment.
on March 28, 2026
Posted by: Bishwajit
from NY
Used all features and the description of all features are very useful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
my experience
on March 28, 2026
Posted by: GLC5
from louisiana
Great and easy to use and understand. will definitely use again
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Do not like On Line
on March 28, 2026
Posted by: Done with 2025
from Arizona
I have used Turbo Tax on my computer for years, but now I had to do on line due to old software issues and it was very difficult to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Online is Frustrating!
on March 28, 2026
Posted by: Mark RS
from TX
I have used TurboTax for several years with good results and experience. Due to the fact that I have not moved to Windows 11 yet, I was forced to use the online version this year. I was not impressed. First, I could not review the forms as I was providing the information, only at completion. Second, the online version would disconnect if I did not enter anything over a period of time.
I will revert to the standard version again next year.
I found the online version frustrating to use and had too many commercial products being advertised as I was completing my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
A little sketchy with upselling
on March 28, 2026
Posted by: DJS26
from vt
Would like to see a flow that resembles a normal return, but the prompts are excellent
Written by a customer while visiting turbotax.intuit.com